Senior Event Operations & Guest Services Leader

Brisent; Christchurch; On-site; NZD 90,000 - 120,000; Full time

Job summary

Legends Global, reporting to the Director of Operations, seeks an experienced Event Operations Manager for Te Pae Christchurch Convention Centre. Lead on-site event operations, guest services and staff teams to deliver world-class experiences for clients and guests.

You will oversee setup to completion, manage budgets and staffing, and build strong relationships with contractors and departments while ensuring safety and regulatory compliance.

Qualifications

• At least 1–2 years’ leadership experience, ideally in hospitality or a large venue.
• Ability to lead, motivate, mentor and develop diverse teams.
• Excellent verbal and written communication skills.
• Strong organisational, planning and problem-solving capabilities.
• Attention to detail with initiative.
• Ability to build positive cross-department relationships.
• Confidence working with suppliers, contractors and service providers.
• Knowledge of Word, Excel, Outlook and PowerPoint.
• Experience with event management systems; Momentus is advantageous.
• Personable, courteous and professional approach.
• Team-focused attitude without compromising safety.
• Flexibility and resilience for high-pressure, changing environments.

Responsibilities

• Lead the operational planning and delivery of large, complex events; be the main client contact on site.
• Ensure smooth handover between Event Coordination and Event Operations.
• Oversee event setup, live delivery, bump-in and bump-out activities.
• Develop and lead the Event Operations and Guest Services teams.
• Plan staffing and manage staff requisitions in line with budgets.
• Foster relationships with clients, contractors, suppliers and internal teams.
• Ensure contractors comply with company standards and regulations.
• Maintain high guest service, presentation, punctuality and reliability.
• Review and improve standard operating procedures and quality docs.
• Oversee equipment, assets and stock checks.
• Support expenditure control and capital planning.
• Promote safety and health standards on site.
• Assist Director of Operations on projects and annual plans.
• Provide operational reporting to leadership.

Skills

Leadership

Communication

Organisational skills

Problem solving

Decision making under pressure

Tools

Momentus

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Legends Global, reporting to the Director of Operations, seeks an experienced Event Operations Manager for Te Pae Christchurch Convention Centre. Lead on-site event operations, guest services and staff teams to deliver world-class experiences for clients and guests.

You will oversee setup to completion, manage budgets and staffing, and build strong relationships with contractors and departments while ensuring safety and regulatory compliance.