Evening Retail Associate — Customer Focus & Ops

Woolworths Group; Rotorua; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder confidential support for team

Global career opportunities

Job summary

Woolworths Group NZ is hiring in Rotorua to deliver exceptional customer service and support daily store operations. The role focuses on engaging customers, maintaining product availability, and upholding standards of presentation and safety.

Join a team that values diversity, offers room for ideas, and strives to improve Kiwi lives daily. You’ll be part of a large, supportive network with opportunities across Woolworths Group and its brands.

Qualifications

• Customer-Centric Focus: you provide outstanding customer service with personalized support.
• Strong interpersonal and communication skills for effective interactions.
• Integrity and professionalism aligned with company values.
• Detail-oriented and proactive in escalating issues when needed.
• Flexible availability to work evenings and overnight shifts.

Responsibilities

• Champion Customer Service & Engagement: be highly visible, assist customers, resolve inquiries and complaints.
• Drive Product Availability & Quality: replenish essentials and fresh food, maintain stock quality and presentation.
• Support Smooth Operations & Standards: collaborate with the team for daily operations, keep store clean and organized.
• Prioritize Safety & Compliance: uphold safety protocols and report hazards per policies.

Skills

Customer service

Interpersonal skills

Integrity

Detail orientation

Flexible availability

Job description

Woolworths Group NZ is hiring in Rotorua to deliver exceptional customer service and support daily store operations. The role focuses on engaging customers, maintaining product availability, and upholding standards of presentation and safety.

Join a team that values diversity, offers room for ideas, and strives to improve Kiwi lives daily. You’ll be part of a large, supportive network with opportunities across Woolworths Group and its brands.