Customer-Centric Retail Associate

Woolworths Group; Nelson; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder support for employees

Global career possibilities

Job summary

Woolworths Group in New Zealand invites you to join our team to provide excellent customer service and support daily store operations. You'll engage with customers, help with stock availability and maintain a clean, welcoming store environment.

We value diversity, curiosity and a proactive attitude, offering opportunities to grow within a global business and access to support programs for our people.

Qualifications

• You provide outstanding customer service with a focus on loyalty through personalised support.
• Strong communication and interpersonal abilities for effective interactions.
• Demonstrate integrity and uphold company policies and professional standards.
• Be detail-oriented and proactive, escalating issues when needed.

Responsibilities

• Champion Customer Service & Engagement: Be highly visible, engage customers with personalised assistance, and promptly resolve inquiries and complaints.
• Drive Product Availability & Quality: Continuously replenish products, focusing on essentials and fresh food, and ensure high standards for stock quality, rotation, and presentation.
• Support Smooth Operations & Standards: Collaborate effectively with the team ("Swarm") for daily operations, maintaining store cleanliness and organisation.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

Skills

Customer service

Interpersonal skills

Integrity & professionalism

Detail-oriented & proactive

Job description

Woolworths Group in New Zealand invites you to join our team to provide excellent customer service and support daily store operations. You'll engage with customers, help with stock availability and maintain a clean, welcoming store environment.

We value diversity, curiosity and a proactive attitude, offering opportunities to grow within a global business and access to support programs for our people.