Escape Room Host & Hostel Guest Experience Lead

KiwiQuest Ltd.; Napier; On-site; NZD 28,000 - 39,000; Part time

Job summary

KiwiQuest Ltd. in Napier invites a hostel and escape-room assistant to support guest accommodation, run games, manage bookings, and assist with events and catering. The role foregrounds customer service, IT and social-media tasks, and hands-on hostel duties.

The position offers flexible hours with at least 15 guaranteed hours weekly, opportunities for additional work, and a dynamic team environment in Napier, Hawke's Bay.

Qualifications

• Intermediate social-media and IT skills.
• Clear advanced English and strong customer-service ability.
• Fast learner able to host games independently.
• Basic crafting, administration and transactional skills.
• Reliable, creative and able to work under pressure.
• NZD 24.30 per hour plus up to 8% depending on experience.
• 15 guaranteed hours weekly with potential for additional work.
• Minimum six-week commitment with varied evening and weekend work.

Responsibilities

• Host escape-room games and create exceptional customer experiences
• Handle bookings, customer correspondence, cash and booking-system updates
• Assist with hostel duties and group catering when needed
• Support marketing, events, maintenance and prop creation

Skills

Customer service

Social media

IT skills

English proficiency

Creativity

Fast learner

Reliability

Tools

Booking system

Job description

KiwiQuest Ltd. in Napier invites a hostel and escape-room assistant to support guest accommodation, run games, manage bookings, and assist with events and catering. The role foregrounds customer service, IT and social-media tasks, and hands-on hostel duties.

The position offers flexible hours with at least 15 guaranteed hours weekly, opportunities for additional work, and a dynamic team environment in Napier, Hawke's Bay.