Entertainment & Media Lead – Retail Ops & Training

JB Hi-Fi Group; Auckland; Hybrid; NZD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Employee assistance program

Staff discounts

Job summary

JB Hi-Fi Auckland is seeking a store management support professional to assist the Store Management team in achieving storewide objectives, with a focus on the entertainment and media categories. You will help drive sales, pricing integrity, compliance, and customer experience across in-store and online channels.

Join a fast-paced team that values diversity, offers career development, and provides competitive remuneration.

Qualifications

• At least two years retail operations experience
• Demonstrated experience overseeing / coordinating the activities of team

Responsibilities

• Achieve sales and profitability targets for your store
• Ensure all Media & Entertainment department activities meet compliance and legislative standards, with an emphasis on Safety, including in-store process and incident reporting
• Work collaboratively as part of a team to deliver a positive experience for both instore and online customers
• Maintain a high standard of pricing integrity across the Media & Entertainment department
• Cross train, develop and support sales team members on all aspects of Media & Entertainment department products and services
• Ensure all sales activities meet compliance and legislative standards, including meeting responsibilities outlined in the CGA or other legislation
• Contribute to financial performance through inventory management, loss prevention and management of controllable expenses
• Assist the Store Management team, where required, in all daily operational aspects of the store
• Continuously improve skills and product knowledge through available online platforms and participation in other development opportunities
• Keep informed of industry trends and market developments
• Build and maintain effective working relationships with relevant internal and external stakeholders
• Identify opportunities to further develop this role and present recommendations to Management accordingly

Skills

Retail operations

Team coordination

Customer service

Job description

JB Hi-Fi Auckland is seeking a store management support professional to assist the Store Management team in achieving storewide objectives, with a focus on the entertainment and media categories. You will help drive sales, pricing integrity, compliance, and customer experience across in-store and online channels.

Join a fast-paced team that values diversity, offers career development, and provides competitive remuneration.