End-to-End Customer Service & Order Specialist

Ixom; New Zealand; Hybride; NZD 42 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health, wellbeing programs

Structured onboarding

Career pathways

Collaborative culture

Résumé du poste

Ixom is seeking a Customer Service Representative to be the first point of contact for customers, managing the full order lifecycle from enquiry to invoicing in a hybrid Auckland-based role.

You will support the Sales team with pricing, product information, quotations and customer requests while collaborating with Operations, Finance and Product teams to ensure DIFOT targets and excellent service.

Qualifications

• Experience in customer service, customer support or order management roles.
• Strong order processing and customer administration experience.
• Excellent communication skills and a professional phone manner.
• High attention to detail and accuracy.
• Strong organisational skills and the ability to manage multiple priorities.
• Experience working with ERP & CRM systems and Microsoft Office applications.
• Experience in ingredients, personal care, food manufacturing, chemicals, distribution or related industries.
• Experience using NetSuite and SAP would be an advantage.

Responsabilités

• Provide exceptional customer service via phone, email and other communication channels.
• Manage the end-to-end customer order process from receipt through to delivery and invoicing.
• Proactively communicate order status, availability, lead times and delivery updates.
• Support customers with pricing, product information and account enquiries.
• Coordinate closely with Operations to achieve DIFOT and customer service objectives.
• Process returns, credits and customer account adjustments.
• Manage an allocated portfolio of customer accounts and support the wider commercial team.
• Contribute to process improvements and maintain accurate customer and product data.

Connaissances

Customer service

Order processing

ERP systems

CRM systems

Communication

Attention to detail

Outils

NetSuite

SAP

Description du poste

Ixom is seeking a Customer Service Representative to be the first point of contact for customers, managing the full order lifecycle from enquiry to invoicing in a hybrid Auckland-based role.

You will support the Sales team with pricing, product information, quotations and customer requests while collaborating with Operations, Finance and Product teams to ensure DIFOT targets and excellent service.