Junior Sales & Marketing Support

Ixom; New Zealand; On-site; NZD 45,000 - 65,000; Full time

Job summary

The Junior Sales & Marketing Support role at Ixom's Pure Nature brand in Avondale, Auckland offers a hands-on start in customer service, sales and marketing. You’ll learn our products, warehouse processes and the customer journey while supporting orders and inquiries.

As you grow, you’ll assist with content, campaigns and events, and contribute to a collaborative team focused on delivering exceptional customer experiences and long-term career development within IXOM.

Qualifications

• Recent qualification in Business, Marketing, Cosmetic Science or related discipline.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organisational capability.

Responsibilities

• Deliver exceptional customer service via phone, email and online channels.
• Support order fulfilment and coordinate with operations to ensure customer satisfaction.
• Assist with marketing initiatives including content, social media, and promotions.

Education

Business, Marketing, Cosmetic Science or related discipline

Excellent communication and interpersonal skills

Attention to detail

Organisational capability

Proactive attitude

Interest in DIY products/cosmetics/wellness

Job description

Junior Sales & Marketing Support

Company: Ixom Job Type: Full Time New Zealand

Job Description - Junior Sales & Marketing Support

Start your commercial career with a business that helps people create, make and innovate

Are you a recent graduate looking to kick‑start your career in sales, marketing and customer experience?

At Pure Nature (an IXOM brand), we're passionate about helping our customers create everything from natural skincare and candles to soaps, essential oil blends and low‑to‑x home cleaning products. For more than 15 years, we've built our reputation on exceptional customer service, high‑quality products and a genuine love for helping our customers succeed.

We're looking for a Junior Sales & Marketing Support team member to join our close‑knit team in Avondale, which will truly provide the opportunity for professional and career development within the IXOM business, being part of our Junior Professional Pathway.

What’s on offer

By becoming a Junior Professional within IXOM, you will undertake professional and technical development programs, be mentored by industry professionals and join the IXOM Professional Networking Group to develop your business skill and learning opportunities. If you’re curious, driven and ready to learn, this role gives you the experience, exposure and support to build a long‑term career.

• Gain hands‑on experience working at the centre of a complex, fast‑moving business, building skills that are highly transferable.
• Learn, grow and be supported – We invest in your development through structured training, mentoring, education assistance and internal mobility opportunities.
• Your potential matters – If you bring energy, curiosity and drive, we’ll give you the tools, support and opportunities to build a long‑term career with IXOM.
• Health, wellbeing and employee assistance programs
• An inclusive, collaborative and values‑driven culture

About the role

This role starts with building a strong foundation in customer service and operations before expanding into sales, marketing and business projects as your confidence and capability grow.

You’ll be the voice of Pure Nature for many of our customers, supporting them through phone, email and online enquiries while helping ensure orders are delivered accurately and on time. You’ll also spend time learning our products, warehouse operations and customer journey, giving you a genuine understanding of how the business works.

As you develop, you’ll gain exposure to marketing activities including content creation, social media support, email campaigns and promotional activities.

Key Responsibilities

• Deliver exceptional customer service via phone, email and online channels.
• Manage customer enquiries, orders, returns and product‑related questions.
• Support order fulfilment and work closely with the operations team to ensure customer satisfaction.
• Assist with inventory management and order tracking.
• Support social media content, email campaigns and marketing initiatives.
• Assist with workshops, seminars and promotional events.
• Provide support across customer service, sales and marketing projects as required.

Who are we looking for?

• A recent qualification in Business, Marketing, Cosmetic Science or a related discipline.
• Previous experience in customer‑facing environments such as retail, hospitality or customer service.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organisational capability.
• A proactive attitude and willingness to get involved wherever needed.
• Genuine interest in DIY products, formulation, cosmetics, wellness or creative product making would be advantageous but not essential.

Location

This role is based in Avondale, Auckland and will be based on‑site 5 days per week with future opportunity to work from home 1 day per week once experienced.

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.