Junior Sales & Marketing Support

IXOM; Auckland; On-site; NZD 42,000 - 52,000; Full time

Benefits offered by this job

Health and wellbeing programs

Job summary

Pure Nature, an IXOM brand, is seeking a Junior Sales & Marketing Support in Avondale, Auckland. You will start in customer service and operations, then grow into sales, marketing and business projects as your confidence builds.

You will represent Pure Nature across phone, email and online channels, help ensure orders are accurate and on time, learn about products and warehouse processes, and gain exposure to marketing activities such as content creation and email campaigns.

Qualifications

• Excellent communication and interpersonal skills.
• High attention to detail and strong organisation.
• Proactive attitude and willingness to get involved.
• Genuine interest in DIY products, formulation, cosmetics, wellness or creative product making is advantageous.

Responsibilities

• Deliver exceptional customer service via phone, email and online channels.
• Manage customer enquiries, orders, returns and product-related questions.
• Support order fulfilment and work closely with the operations team to ensure customer satisfaction.
• Assist with inventory management and order tracking.
• Support social media content, email campaigns and marketing initiatives.
• Assist with workshops, seminars and promotional events.
• Provide support across customer service, sales and marketing projects as required.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organisational skills

Proactive attitude

Customer service mindset

Education

Business, Marketing or Cosmetic Science degree

Job description

Start your commercial career with a business that helps people create, make and innovate

Are you a recent graduate looking to kick-start your career in sales, marketing and customer experience?

At Pure Nature (an IXOM brand), we're passionate about helping our customers create everything from natural skincare and candles to soaps, essential oil blends and low-tox home cleaning products. For more than 15 years, we've built our reputation on exceptional customer service, high-quality products and a genuine love for helping our customers succeed.

We're looking for a Junior Sales & Marketing Support team member to join our close-knit team in Avondale, which will truly provide the opportunity for professional and career development within the IXOM business, being part of our Junior Professional Pathway.

What’s on offer

By becoming a Junior Professional within IXOM, you will undertake professional and technical development programs, be mentored by industry professionals and join the IXOM Professional Networking Group to develop your business skill and learning opportunities. If you’re curious, driven and ready to learn, this role gives you the experience, exposure and support to build a long-term career.

• Gain hands‑on experience working at the centre of a complex, fast‑moving business, building skills that are highly transferable.
• Learn, grow and be supported – We invest in your development through structured training, mentoring, education assistance and internal mobility opportunities.
• Your potential matters – If you bring energy, curiosity and drive, we’ll give you the tools, support and opportunities to build a long‑term career with IXOM.
• Health, wellbeing and employee assistance programs
• An inclusive, collaborative and values‑driven culture

About the role

This role starts with building a strong foundation in customer service and operations before expanding into sales, marketing and business projects as your confidence and capability grow.

You'll be the voice of Pure Nature for many of our customers, supporting them through phone, email and online enquiries while helping ensure orders are delivered accurately and on time. You'll also spend time learning our products, warehouse operations and customer journey, giving you a genuine understanding of how the business works.

As you develop, you'll gain exposure to marketing activities including content creation, social media support, email campaigns and promotional activities.

Key Responsibilities

• Deliver exceptional customer service via phone, email and online channels.
• Manage customer enquiries, orders, returns and product-related questions.
• Support order fulfilment and work closely with the operations team to ensure customer satisfaction.
• Assist with inventory management and order tracking.
• Support social media content, email campaigns and marketing initiatives.
• Assist with workshops, seminars and promotional events.
• Provide support across customer service, sales and marketing projects as required.

Who are we looking for?

• A recent qualification in Business, Marketing, Cosmetic Science or a related discipline.
• Previous experience in customer-facing environments such as retail, hospitality or customer service.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organisational capability.
• A proactive attitude and willingness to get involved wherever needed.
• Genuine interest in DIY products, formulation, cosmetics, wellness or creative product making would be advantageous but not essential.

Location

This role is based in Avondale, Auckland and will be based on-site 5 days per week with future opportunity to work from home 1 day per week once experienced.

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.