Duty Manager

Lakeland Queen2024 Limited; Rotorua; On-site; NZD 28,000 - 33,000; Part time

Job summary

Lakeland Queen2024 Limited – Rotorua, North Island, is seeking a friendly hospitality professional for a part-time Front-of-House / Duty Manager role aboard Lakeland Queen Cruises. The position involves about 15 hours per week, typically on weekends, with potential for additional shifts for private events.

Responsibilities include serving guests, taking orders, managing front-of-house duties, and acting as Duty Manager when required, ensuring responsible service of alcohol and guest safety in a

Qualifications

• Hospitality experience required.
• Must hold a Duty Manager's Certificate.
• Right to work in New Zealand with valid visa or entitlements.

Responsibilities

• Provide warm, friendly and professional customer service.
• Take orders and serve food and beverages.

Skills

Front-of-house experience

Duty Manager Certificate

Education

Duty Manager Certificate

Job description

Lakeland Queen2024 Limited – Rotorua, North Island

Front of House / Duty Manager
Lakeland Queen Cruises

Part-Time | Approx. 15 Hours Per Week

Lakeland Queen is looking for a friendly, reliable and experienced hospitality professional to join our team for the new cruise season opening October 1st.

We’re looking for someone who can confidently take on a front-of-house role and act as Duty Manager aboard the Lakeland Queen.

This is a fantastic opportunity for someone who enjoys a varied hospitality role, working in a unique setting and providing great service to our guests.

The Role

The position is approximately 15 hours per week, generally working Saturday & Sunday, with the potential for additional shifts on other days for private events and functions.

Your responsibilities will include:

• Providing warm, friendly and professional customer service

• Taking orders and serving food and beverages

• Preparing and serving alcoholic and non-alcoholic drinks

• Opening and closing duties

• Handling EFTPOS, cash and basic till responsibilities

• Maintaining a clean, organised and welcoming front-of-house area

• Acting as Duty Manager when required

• Ensuring responsible service of alcohol and compliance with licensing requirements

• Helping ensure the safety and wellbeing of guests and staff

• Assisting with private functions and special events

• Working as part of a small, hands-on team

About You

We’re looking for someone who:

• Has previous front-of-house/hospitality experience

• Holds a current Duty Manager's Certificate

• Is confident serving alcohol responsibly

• Is friendly, professional and enjoys interacting with customers

• Is reliable, punctual and able to work independently

• Can stay calm and organised during busy services and events

• Has a positive, can-do attitude

• Is flexible and available for occasional additional private functions

Hospitality experience and a Duty Manager's Certificate are essential for this role. Applicants must have the legal right to work in New Zealand and hold a valid visa or work entitlement that allows them to work in this role.

What We Offer

• Approximately 15 hours per week

• Regular shifts Saturday & Sunday

• Additional hours available through private events and functions

• A unique workplace aboard the Lakeland Queen

• A friendly and varied hospitality environment

If you're a confident hospitality professional who enjoys great customer service and is looking for a varied role with a difference, we'd love to hear from you!