Duty Manager

Jacks Point Golf Course; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Job summary

Jacks Point Golf Course in Queenstown is seeking a capable Duty Manager to lead our front-of-house team and uphold the quality of service in a stunning F&B environment. The role requires a current NZ Manager’s Certificate (or eligibility to obtain) and at least 12 months in a supervisory role within a busy F&B setting.

You will coordinate with kitchen and bar, coach staff, and ensure compliant service delivery, including cash handling and adherence to liquor licensing and health and safety

Qualifications

• Current Manager’s Certificate (or eligibility to obtain) is essential.
• Minimum 12 months experience in a duty manager or supervisory role in a busy F&B environment.
• Knowledge of New Zealand hospitality regulations including health and safety and liquor licensing.

Responsibilities

• Lead our front-of-house team during day and evening service to maintain high standards.
• Support staff on the floor and coordinate with kitchen and bar.
• Take ownership of service delivery, team direction and daily rhythm of the venue.
• Coach staff on product knowledge and service style; drive improvements.
• Oversee cash handling, presentation and in-service decision making.
• Contribute to enhancement of our food and beverage experience.

Skills

Leadership

Guest-focused service

Communication

Team coaching

Service flow understanding

Education

NZ Manager’s Certificate

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Jacks Point Golf Course – Queenstown, South Island

Back dropped by the Remarkables Mountain Range, Jack’s Point is a truly authentic and unique destination from which to experience Queenstown’s stunning scenery. Situated on the edge of Lake Tewa,surrounded by Jack’s Point championship golf course which is billed as one of theworld’s most spectacular golf courses, it is the perfect place dine and relax.

Jack’s Point is seeking a capable and service-focused Duty Manager to take a leading role in one of Queenstown’s most stunning dining environments. In this hands-on opportunity, you will ensure the delivery of a seamless, quality service while helping to shape the future of our food and beverage experience. We’re looking for someone who brings energy, confidence, and the qualifications to match, including a current Duty Manager’s Certificate (or the ability to immediately apply for one).

About the Role:

As Duty Manager, you’ll lead our front-of-house team during day and evening service - ensuring every guest interaction reflects our high standards and unique setting. You’ll support staff on the floor, coordinate with the kitchen and bar, and take ownership of service delivery, team direction, and the daily rhythm of the venue. You'll also have the opportunity to contribute to the evolution of our F&B offering as we continue to refine what Jack’s Point represents.

Drive smooth consistent daily operations and uphold service excellence.

Act as a key point of leadership during service, supporting team performance and cohesion.

Maintain compliance with liquor licensing, health and safety, and brand standards.

Coach staff on product knowledge and service style, with an eye for improvement.

Oversee cash handling, presentation, and in-service decision making.

Contribute to the enhancement of our food and beverage experience.

About You:

Current Manager’s Certificate (or eligibility to obtain) is essential.

Minimum 12 months experience in a duty manager or supervisory role in a busy F&B environment.

Strong leadership and communication skills with a guest-first approach.

A hands-on, professional style and ability to guide service under pressure.

Deep understanding of service flow, food and beverage, and team coordination.

Knowledge of New Zealand hospitality regulations including health and safety and liquor licensing.

This is a great opportunity for someone who wants to lead from the floor, mentor a team, and play a key role in the next stage of Jack’s Point’s evolution.

The role is full-time permanent, with a minimum of 30 hours guaranteed per week, with flexibility to work rostered shifts, including weekends and public holidays.As this is a leadership position, applicants for this role should have NZ citizenship/residency or a NZ work visa with a minimum of 6 months validity.

This position is available for an immediate start.