Duty Manager

Rosewood Kauri Cliffs; Northland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Daily associate meals

Rosewood Associate Perks Programme

Career development opportunities

Job summary

Rosewood Kauri Cliffs in New Zealand is seeking a Duty Manager to lead front-of-house operations for a luxury lodge. This full-time role (45 hours/week) involves coordinating guest services, supporting restaurant operations, and guiding service teams to deliver exceptional experiences.

The successful candidate will have at least 2+ years in hospitality, strong leadership, and excellent communication. Enjoy a coastal NZ setting, competitive salary, and development opportunities within the

Qualifications

• 2+ years’ experience in hospitality
• Proven leadership experience in front-of-house or food & beverage operations
• Exceptional communication skills and confident guest engagement
• Strong organizational and problem-solving abilities
• Professional presentation and attention to detail
• Ability to work flexibly including evenings, weekends and public holidays
• A collaborative approach and the ability to support and motivate teams

Responsibilities

• Oversee day-to-day front of house operations of the hotel
• Coordinate guest services, support restaurant operations, and lead service teams
• Ensure exceptional service standards across all guest touchpoints
• Represent hotel management and make operational decisions when senior leadership are not present
• Assist Lodge Management with daily operations and service leadership
• Support staff training, team communication, and service briefings
• Maintain high service standards across front of house operations
• Assist with rostering and reporting

Job description

Discover Your Calling – Join Us at Rosewood Kauri Cliffs

At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Rich in history and culture, nestled along Northland’s breathtaking coastline and framed by native forest and three private beaches, our tranquil retreat is a sanctuary where relationship hospitality comes to life.

As part of the Rosewood Hotels & Resorts collection, we are a collective of creative minds driven by purpose and united by The Calling, our instinct to enrich lives through genuine connections and extraordinary moments.

The Opportunity: Duty Manager

This is a full time (45 hours over 5 days per week) permanent role, offering a competitive salary. Any additional hours worked on additional days of the week can be accrued an ‘owed time’ as per our policy.

In this role, you will oversee the day-to-day front of house operations of the hotel, ensuring exceptional service standards are delivered across all guest touchpoints. You will work closely with the Lodge Management team and play a key role in coordinating guest services, supporting restaurant operations, and leading service teams to deliver unforgettable luxury guest experiences.

This position is ideal for a hospitality professional who enjoys leading teams, engaging with guests, and ensuring seamless lodge operations in a luxury environment.

What You Will Do:

• Ensure guests are warmly welcomed and provided with a personalized orientation of lodge facilities and services
• Maintain exceptional guest engagement and anticipate guest needs throughout their stay
• Support Food & Beverage operations and assist with service where required
• Coordinate guest movements and communicate effectively with internal departments
• Assist Lodge Management with daily operations and service leadership
• Support staff training, team communication, and service briefings
• Maintain high service standards across front of house operations
• Assist with administrative responsibilities including reporting and rostering support
• Represent hotel management and make operational decisions when senior leadership are not present

What You Will Bring:

• 2+ years’ experience in hospitality, ideally within luxury hotels, resorts, or lodges
• Proven leadership experience in front-of-house or food & beverage operations
• Exceptional communication skills and confident guest engagement
• Strong organizational and problem-solving abilities
• Professional presentation and attention to detail
• Ability to work flexibly including evenings, weekends and public holidays
• A collaborative approach and the ability to support and motivate teams

What We Offer in Return

• Full-time permanent position with a guaranteed minimum of 30 hours per week
• Competitive salary aligned with experience
• Delicious daily associate meals prepared by our culinary team
• Access to the Rosewood Associate Perks Programme with exclusive partner discounts
• Opportunities for career development within the Rosewood Hotels & Resorts global network
• A supportive leadership culture focused on growth and development
• The opportunity to live and work in one of New Zealand’s most spectacular coastal regions
• We strive to offer consecutive days off wherever possible to support work-life balance.

Due to our location, candidates must have their own reliable transport.

Bring Your True Self. Curate the Extraordinary. Leave Your Legacy.