Butler

Rosewood Hotel Group; New Zealand; On-site; NZD 38,000 - 44,000; Full time

Benefits offered by this job

Associate perks programme

Lunch provided

Job summary

Rosewood Kauri Cliffs in Northland’s Bay of Islands seeks a dedicated Butler to deliver highly personalized, world-class service. This full-time role ensures every guest stay is seamless and memorable, from welcome to bespoke experiences.

The position requires at least 2 years in luxury hospitality, strong communication, and discretion. A PM system familiarity is advantageous as guest itineraries are coordinated with care.

Qualifications

• Minimum 2 years in luxury hospitality.
• Excellent communication and presentation.
• Experience with guest itineraries or bespoke requests is a plus.

Responsibilities

• Provide a personalized welcome and orientation for guests.
• Anticipate needs and arrange special requests with care and efficiency.
• Deliver in-suite Food & Beverage service with professionalism.
• Manage guest requests and itineraries with timely follow-up.
• Collaborate across departments to ensure seamless guest experiences.

Skills

Communication skills

Guest relations

Discretion

Tools

Property management systems

Job description

Discover Your Calling - Butler at Rosewood Kauri Cliffs.

Perched along the pristine coastline of Northland’s Bay of Islands, Rosewood Kauri Cliffs is surrounded by native forest, three private beaches, and panoramic Pacific Ocean views. As one of New Zealand’s most iconic luxury lodges, and part of the globally renowned Rosewood Hotels & Resorts collection, we are dedicated to delivering unforgettable experiences for our guests and meaningful careers for our associates.

If you are seeking a role that combines luxury hospitality, stunning surroundings, and the opportunity to live and work in New Zealand, this could be your next adventure.

About the Role

We are seeking a dedicated and service-driven Butler to join our team and deliver highly personalized, world-class service.

This is a full-time permanent position with a guaranteed minimum of 30 hours per week, with additional hours available during peak operating periods.

As a Butler at Rosewood Kauri Cliffs, you will act as the key point of contact for our guests, ensuring every aspect of their stay is seamless, thoughtful, and memorable. From welcoming guests to coordinating bespoke experiences, you will play a vital role in creating the exceptional service standards Rosewood is known for.

This position is ideal for a hospitality professional who thrives on anticipating guest needs, delivering refined service, and creating meaningful connections.

Key Responsibilities

• Provide a personalized welcome and orientation, ensuring guests feel immediately at home
• Build meaningful connections by anticipating needs and arranging special requests with care and efficiency
• Deliver all in-suite Food & Beverage services with professionalism and attention to detail
• Manage guest requests and itineraries, ensuring accurate, timely follow-up
• Collaborate across departments to create seamless and unified guest experiences

What You Will Bring

• Minimum 2 years’ experience in luxury hospitality, ideally within hotels, resorts, or lodges
• Strong communication skills (both verbal and written), with immaculate personal presentation
• Working knowledge of property management systems (an advantage)
• Ability to manage guest itineraries and resolve issues with professionalism and discretion
• A genuine passion for creating personalized, memorable guest experiences
• Adaptability, resourcefulness, and an intuitive approach to anticipatingguestneeds

What we offer:

This is a full-time position, offering a minimum of 30 hours per week and up to 55 hours per week in our peak periods. We offer competitive wages of between $27.50 and $32.00 (depending on relevant experience), delicious associate lunches and access to our Associate Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavorwheneverpossibletoprovideyouwith2daysinarowoff eachweek.

You will also needavalidworking holidayvisaorNewZealandwork rightstoapply.

CoretothesuccessoftheindividualinthisroleisthattheirpersonalvaluesarealignedwiththoseofRosewood Hotels: Ownership,…