Butler

Rosewood Kauri Cliffs; Northland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Delicious associate lunches

Associate Perks Programme

Two consecutive days off weekly

Job summary

Rosewood Kauri Cliffs in Northland’s Bay of Islands seeks a dedicated Butler to deliver world-class service across accommodations and experiences.

You will be the key guest contact, ensuring seamless, thoughtful stays and coordinating bespoke experiences with discretion and care.

Qualifications

• Minimum 2 years in luxury hospitality.
• Excellent communication and personal presentation.
• Experience coordinating guest itineraries is a plus.

Responsibilities

• Provide a personalized welcome and orientation, ensuring guests feel immediately at home.
• Build meaningful connections by anticipating needs and arranging special requests with care.
• Deliver all in-suite Food & Beverage services with professionalism and attention to detail.
• Manage guest requests and itineraries with accurate, timely follow-up.
• Collaborate across departments to create seamless guest experiences.

Skills

Luxury hospitality

Guest relations

Communication skills

Personal presentation

Itinerary management

Tools

PMS knowledge

Job description

Discover Your Calling – Butler at Rosewood Kauri Cliffs.

Perched along the pristine coastline of Northland’s Bay of Islands, Rosewood Kauri Cliffs is surrounded by native forest, three private beaches, and panoramic Pacific Ocean views. As one of New Zealand’s most iconic luxury lodges, and part of the globally renowned Rosewood Hotels & Resorts collection, we are dedicated to delivering unforgettable experiences for our guests and meaningful careers for our associates.

If you are seeking a role that combines luxury hospitality, stunning surroundings, and the opportunity to live and work in New Zealand, this could be your next adventure.

About the Role

We are seeking a dedicated and service-driven Butler to join our team and deliver highly personalized, world-class service.

As a Butler at Rosewood Kauri Cliffs, you will act as the key point of contact for our guests, ensuring every aspect of their stay is seamless, thoughtful, and memorable. From welcoming guests to coordinating bespoke experiences, you will play a vital role in creating the exceptional service standards Rosewood is known for.

This position is ideal for a hospitality professional who thrives on anticipating guest needs, delivering refined service, and creating meaningful connections.

Key Responsibilities

• Provide a personalized welcome and orientation, ensuring guests feel immediately at home.

• Build meaningful connections by anticipating needs and arranging special requests with care and efficiency.

• Deliver all in-suite Food & Beverage services with professionalism and attention to detail.

• Manage guest requests and itineraries, ensuring accurate, timely follow-up.

• Collaborate across departments to create seamless and unified guest experiences.

What You Will Bring

• Minimum 2 years’ experience in luxury hospitality, ideally within hotels, resorts, or lodges.

• Strong communication skills (both verbal and written), with immaculate personal presentation.

• Working knowledge of property management systems (an advantage).

• Ability to manage guest itineraries and resolve issues with professionalism and discretion.

• A genuine passion for creating personalized, memorable guest experiences.

• Adaptability, resourcefulness, and an intuitive approach to anticipating guest needs.

What we offer:

This is a full-time salaried position, we offer delicious associate lunches and access to our Associate Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavor whenever possible to provide you with 2 days in a row off each week.

You will also need a valid working holiday visa or New Zealand work rights to apply.

Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels: Ownership, Passionate, Transparent, Innovative and Collaborative.