Impactful Public Service Case Manager - Housing & Income

Ministry of Social Development NZ; Blenheim; On-site; NZD 70,000 - 84,000; Full time

Job summary

The Ministry of Social Development NZ in Blenheim is seeking a Case Manager to support New Zealanders through employment, housing and income changes. You’ll connect clients with the right services and make decisions with empathy, integrity, and accuracy.

You’ll work in a high-trust environment, balancing policy with people-centred practice, delivering integrated support across income, housing and employment. This role requires data entry, system navigation and teamwork across a busy caseload.

Qualifications

• Fast and accurate data entry; ensure details are right
• Comfortable with technology and using multiple systems
• Empathetic, professional, and able to hold space for real-life challenges
• Clear communicator who builds trust, explains things simply, makes good decisions
• Adaptable and steady; comfortable with change, high volumes, problem-solving on the go
• Strong team player; grounded, dependable, collaborative
• Comfortable with numbers and detail; understands payments, dates, entitlements

Responsibilities

• Support someone recently out of work to access income, training, or employment
• Help whānau explore housing options and coordinate follow-ups
• Encourage digital self-service and build client confidence with online tools
• Manage a busy caseload across multiple systems while keeping notes accurate
• Refer clients to external providers and work with others
• Meet with your team to reflect, troubleshoot, and support each other

Skills

Data entry

Tech savvy

Empathy

Clear communicator

Adaptable

Team player

Numerical detail

Job description

The Ministry of Social Development NZ in Blenheim is seeking a Case Manager to support New Zealanders through employment, housing and income changes. You’ll connect clients with the right services and make decisions with empathy, integrity, and accuracy.

You’ll work in a high-trust environment, balancing policy with people-centred practice, delivering integrated support across income, housing and employment. This role requires data entry, system navigation and teamwork across a busy caseload.