Donor & Fundraising Support Coordinator

Christchurch City Mission; Canterbury; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Wellbeing allowance

Birthday day off

Job summary

Christchurch City Mission (Te Whare Mīhana Ki Ōtautahi) is seeking a donor relations administrator to manage donor communications, process donations and maintain accurate records. You’ll engage with supporters, support fundraising activities and help communities connect with the Mission’s impact.

This is a full-time, on-site role based in Christchurch. The role emphasizes warm communication, detail orientation and collaboration across teams, with responsibilities spanning donor care, events

Qualifications

• Experience in donor relations and person-to-person fundraising.
• Excellent communication and organisational skills.
• Comfort with handling confidential information.

Responsibilities

• Build genuine connections with donors through warm communication.
• Make thank-you calls and help supporters see the impact of their generosity.
• Process donations, receipts and acknowledgements accurately and promptly.
• Keep donor records current, accurate and confidential.
• Support donor communications, mailings, events and regular giving.
• Help individuals, schools and community groups bring fundraising ideas to life.
• Be the organised, dependable support that keeps the wider team moving.

Skills

Organisational skills

Attention to detail

Phone communication

Microsoft 365

CRM experience

Reliability

Tools

CRM software

Fundraising database

Job description

About Us – Christchurch City Mission

The Christchurch City Mission (Te Whare Mīhana Ki Ōtautahi) helps anyone in need, no matter their situation. We work alongside people going through tough times—whether it’s due to job loss, housing issues, addiction, family difficulties, or financial stress.

We respond to both immediate crises and long-term challenges. Our services aim to build confidence, dignity, and skills so people can live independently and feel proud of themselves. We've seen lives change with our support and firmly believe everyone deserves compassion, support, and a second chance.

Turn everyday donor interactions into lasting support for people in our community.

Are you a people person who loves bringing order to the details? Join Christchurch City Mission in a varied, purpose-driven role where your warm communication, careful administration and genuine care will help donors feel valued and connected to the difference their support makes.

This is a fulltime permanent role: Monday-Friday, 8.30am-5.00pm

About the role

No two days will be quite the same. You’ll connect with supporters, make thank-you calls, process donations, keep donor information accurate and help fundraising activity run smoothly. Whether you’re answering an donor enquiry, supporting fundraising activities or working across our database, your work will create a welcoming and professional supporter experience.

• Build genuine connections with donors through warm communication


• Make thank-you calls and help supporters see the impact of their generosity


• Process donations, receipts and acknowledgements accurately and promptly


• Keep donor records current, accurate and confidential


• Support donor communications, mailings, events and regular giving


• Help individuals, schools and community groups bring fundraising ideas to life


• Be the organised, dependable support that keeps the wider team moving

About you

You’ll thrive in this role if you enjoy connecting with people, take pride in getting the details right and naturally follow things through. You’ll bring:

• Strong organisation skills and the ability to confidently juggle priorities


• A sharp eye for detail and care when handling sensitive information


• A warm, respectful communication style and confidence speaking by phone


• Solid Microsoft 365 skills; CRM or fundraising database experience is a bonus


• Initiative, reliability and a practical “I’ll take care of it” attitude


• Respect for people from all backgrounds and a collaborative approach


• A willingness to learn and a genuine connection with the Mission’s values

Why join us?

Bring your administration and relationship-building strengths to work that matters. You’ll join a supportive, values-led team and play an important part in helping generosity reach people across our community. This is a role where excellent organisation meets genuine human connection, and both make a real difference.

• In return we can offer you a rewarding role within a fun and supportive team environment, where no two days will be the same!


• We also offer a wellbeing allowance and a day off for your birthday, not to mention the personal satisfaction gained from working for an organisation that does such amazing work.

To find out more, please contact [e-mail]

Our Commitment to Inclusion

We are committed to creating a workplace where people feel welcomed, respected, and supported to be themselves. We encourage applications from people of diverse backgrounds and are happy to discuss any access requirements throughout the recruitment process. Note: Applicants must have NZ/AU citizenship, residency, or a valid work visa.