Supporter Development Lead

Christians Against Poverty New Zealand; Ōtara-Papatoetoe; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

EAP

Flexible working options

37.5 hour week

Te Tiriti-honouring workplace

Job summary

Christians Against Poverty New Zealand is seeking a Supporter Development Lead to drive donor engagement and grow financial support through strategic campaigns. You will engage donors by phone, deepen connections to CAP’s purpose, and deliver a first-class donor experience.

Reporting to the Fundraising Manager, you’ll coordinate acquisition, reactivation, and conversion campaigns, process donations, and produce fundraising reports. A full-time, permanent role in a fast-paced, purpose-driven team.

Qualifications

• Excellent phone skills and comfortable driving donor engagement through all call types.
• Comfortable using data insights to guide decision-making and campaign strategy.
• Strong interpersonal and relationship-building skills.
• Strong administration and organisational skills.
• Able to prioritise workload efficiently and manage time effectively.

Responsibilities

• Lead the delivery of a high-quality supporter engagement experience, that makes supporters feel valued and connected to CAP's mission
• Plan and execute targeted acquisition, reactivation, and conversion calling campaigns to increase one-off and regular giving income
• Accurately process donations, generate reports, and complete essential fundraising administration tasks
• Collaborate with internal teams to lead out on a variety of fundraising initiatives and activities
• Maintain accurate records and reporting to ensure transparency and effectiveness in fundraising efforts

Skills

Donor engagement

Phone conversation

Data-driven decision making

Relationship building

Administration

Time management

Driver's license

Job description

About the role

Are you passionate about connecting people to purpose? Christians Against Poverty (CAP) is looking for a motivated Supporter Development Lead, to join our dynamic Fundraising & Communications team during an exciting season of growth and transformation.

In this permanent full-time role, you'll be at the forefront of supporter engagement, proactively reaching out to donors at key moments in their journey, inspiring a willingness to give, and deepening their connection to CAP's mahi. Your goal will be to deliver a first-class donor experience that leaves supporters feeling valued and appreciated, while helping to grow essential one-off and regular financial support. As part of a wider fundraising team, you will strategically plan and execute campaigns to inspire supporters to start, restart, and increase their giving.

Reporting to the Fundraising Manager, you'll play a key role in growing CAP's supporter base, building strong relationships, communicating CAP's impact, and ensuring every interaction reflects our heart for people, and leading initiatives that convert supporter interest into financial commitment.

If you thrive in a hands-on, fast-paced, collaborative and purpose-driven environment and love talking to people on the phone, this could be the perfect opportunity for you.

Key areas of responsibility include:

• Lead the delivery of a high-quality supporter engagement experience, that makes supporters feel valued and connected to CAP's mission
• Plan and execute targeted acquisition, reactivation, and conversion calling campaigns to increase one-off and regular giving income
• Accurately process donations, generate reports, and complete essential fundraising administration tasks
• Collaborate with internal teams to lead out on a variety of fundraising initiatives and activities
• Maintain accurate records and reporting to ensure transparency and effectiveness in fundraising efforts

About you

You're confident in your ability to communicate effectively with supporters, inspiring them to give generously to CAP and helping create the greatest possible impact for whānau experiencing financial hardship across Aotearoa.

You are adaptable and lead yourself well through seasons of change. You don’t opt to take a path of least resistance. Instead, you leverage your skills and expertise to do what is right for the Kaupapa and the people you're serving.

You are proactive, growth-minded, and committed to continuous improvement, both in yourself and in the fundraising initiatives you lead. You are ready to undertake a journey - not only committed to your own professional and personal transformation, but you are deeply invested in enabling transformation in others.

You'll also bring relevant experience for the role:

• A strong personal alignment with the foundational Christian philosophy, organisational identity, culture, and values of CAP
• Excellent phone skills and comfortable driving donor engagement through all call types.
• Comfortable using data insights to guide decision-making and campaign strategy
• Strong interpersonal and relationship-building skills
• Strong administration and organisational skills
• Able to prioritise workload efficiently and manage time effectively
• Must hold and maintain a full driver's license

Please refer to the Job Description for a detailed outline of the role, as well as the skills, abilities, and attributes we are looking for.

About CAP

Christians Against Poverty (CAP) is a professional and client-centric service provider. We are a not-for-profit organisation with a vision of 'Ending money chaos in Aotearoa'.

CAP provides free practical help and hope to people living in unmanageable debt and hardship. Partnering with over 103 local churches across Aotearoa, CAP releases New Zealanders into lives of fullness and freedom.

Each day we are guided by our three values: mutual thriving; giving our best to people we serve; with Jesus.

Read stories of lives changed at capnz.org/stories.

Some of the benefits of working at CAP

• You'll be joining an organisation with recognised expertise in the sector, committed to constant learning and development so we can consistently give our best to people we serve
• Thrive in a flexible environment that puts priority on connection, growth, and ownership of your hauora/wellbeing
• Cultivate and enrich your faith at the same time as your career, in a workplace committed to karakia/prayer, discernment and a 'with Jesus' approach
• Work in a Te Tiriti-honouring organisation, drawing on the spirit of mutual flourishing inherent in Te Tiriti of Waitangi
• Tangible benefits include EAP, flexible working options & 37.5 hour working week
• Best of all - you will be a part of New Zealanders being released from money chaos, and taking steps towards Jesus

Application Information

Please note that you will be required to disclose any convictions or pending charges in your application, and a Ministry of Justice vetting check, with acceptable results, will be a condition of appointment to this role. Please see CAP's Police Check Policy for more details.

There is no closing date for applying for this role - however the vacancy will close as soon as a suitable candidate is found.