Donor Experience & Growth Lead

Christians Against Poverty New Zealand; Ōtara-Papatoetoe; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

EAP

Flexible working options

37.5 hour week

Te Tiriti-honouring workplace

Job summary

Christians Against Poverty New Zealand is seeking a Supporter Development Lead to drive donor engagement and grow financial support through strategic campaigns. You will engage donors by phone, deepen connections to CAP’s purpose, and deliver a first-class donor experience.

Reporting to the Fundraising Manager, you’ll coordinate acquisition, reactivation, and conversion campaigns, process donations, and produce fundraising reports. A full-time, permanent role in a fast-paced, purpose-driven team.

Qualifications

• Excellent phone skills and comfortable driving donor engagement through all call types.
• Comfortable using data insights to guide decision-making and campaign strategy.
• Strong interpersonal and relationship-building skills.
• Strong administration and organisational skills.
• Able to prioritise workload efficiently and manage time effectively.

Responsibilities

• Lead the delivery of a high-quality supporter engagement experience, that makes supporters feel valued and connected to CAP's mission
• Plan and execute targeted acquisition, reactivation, and conversion calling campaigns to increase one-off and regular giving income
• Accurately process donations, generate reports, and complete essential fundraising administration tasks
• Collaborate with internal teams to lead out on a variety of fundraising initiatives and activities
• Maintain accurate records and reporting to ensure transparency and effectiveness in fundraising efforts

Skills

Donor engagement

Phone conversation

Data-driven decision making

Relationship building

Administration

Time management

Driver's license

Job description

Christians Against Poverty New Zealand is seeking a Supporter Development Lead to drive donor engagement and grow financial support through strategic campaigns. You will engage donors by phone, deepen connections to CAP’s purpose, and deliver a first-class donor experience.

Reporting to the Fundraising Manager, you’ll coordinate acquisition, reactivation, and conversion campaigns, process donations, and produce fundraising reports. A full-time, permanent role in a fast-paced, purpose-driven team.