Despatch & Logistics Coordinator

WM; Gisborne; Hybrid; NZD 50,000 - 60,000; Full time

Job summary

WM New Zealand is seeking a Despatch Coordinator for our Gisborne team. You will deliver exceptional customer service, schedule daily operator work, monitor run sheets, and coordinate driver activities to keep operations smooth and on time.

Ideal candidates will have proven customer service experience, strong communication skills, and excellent time management. Proficiency in Word and Excel is advantageous in this fast-paced role.

Qualifications

• Proven customer service experience in a fast-paced environment.
• A proactive, positive attitude and the ability to build rapport quickly.
• Strong communication and relationship-building skills.
• High attention to detail and effective time management.
• Proficiency in Microsoft Office, particularly Word and Excel.

Responsibilities

• Respond to customer enquiries and requests promptly.
• Schedule daily work for operators.
• Monitor and sign off run sheets ensuring accuracy.
• Coordinate driver activities and routes.
• Build lasting customer relationships and manage expectations.
• Proactively notify clients of operational delays.

Skills

Customer service

Proactive attitude

Communication

Time management

Tools

Microsoft Word

Microsoft Excel

Job description

WM New Zealand is seeking a Despatch Coordinator for our Gisborne team. You will deliver exceptional customer service, schedule daily operator work, monitor run sheets, and coordinate driver activities to keep operations smooth and on time.

Ideal candidates will have proven customer service experience, strong communication skills, and excellent time management. Proficiency in Word and Excel is advantageous in this fast-paced role.