Despatch Coordinator

WM New Zealand; Gisborne; On-site; NZD 48,000 - 70,000; Full time

Job summary

WM New Zealand is seeking a Despatch Coordinator to join our Gisborne team. In this key support role, you’ll deliver excellent customer service, schedule daily work for operators, and help keep runs on track.

You’ll coordinate driver activities, respond to customer enquiries, and communicate effectively to minimise delays while building lasting client relationships. Applicants based in New Zealand with a valid work visa or citizenship are encouraged to apply.

Qualifications

• Proven customer service experience in a fast-paced environment.
• A proactive, positive attitude and the ability to build rapport quickly.
• Strong communication and relationship-building skills.
• High attention to detail and effective time management.
• Proficiency in Microsoft Office, particularly Word and Excel.

Responsibilities

• Respond to customer enquiries and requests in a timely manner.
• Schedule daily work for operators and monitor run sheets.
• Coordinate driver activities and sign off on run sheets.
• Maintain strong client relationships and proactively notify clients of operational delays.

Skills

customer service

proactive attitude

communication

time management

MS Office (Word & Excel)

Tools

MS Office: Word & Excel

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

Company Description

WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

Job Description

We have an exciting opportunity for a Despatch Coordinator to join our Gisborne team.

The Role

In this key support role, you’ll be responsible for delivering exceptional customer service to our client base. Your day-to-day responsibilities will include responding to customer enquiries and requests, scheduling daily work for operators, monitoring and signing off run sheets, and coordinating driver activities. Strong communication is essential, as you'll also play a vital role in building lasting customer relationships and proactively notifying clients of any operational delays.

Qualifications

About You

To thrive in this role, you will bring:

• Proven customer service experience in a fast-paced environment
• A proactive, positive attitude and the ability to build rapport quickly
• Strong communication and relationship-building skills
• High attention to detail and effective time management
• Proficiency in Microsoft Office, particularly Word and Excel

You’ll be flexible, customer-focused, and eager to contribute to a collaborative team environment.

Additional Information

What We Offer

You’ll be part of a supportive, high-performing team committed to delivering comprehensive solutions across facility services, waste, recycling, and industrial needs.

WM New Zealand is an equal opportunity employer and maintains a drug and alcohol-free workplace. Applicants must be based in New Zealand and hold a valid work visa, residency, or New Zealand citizenship.