Despatch Coordinator

WM; Gisborne; Hybrid; NZD 50,000 - 60,000; Full time

Job summary

WM New Zealand is seeking a Despatch Coordinator for our Gisborne team. You will deliver exceptional customer service, schedule daily operator work, monitor run sheets, and coordinate driver activities to keep operations smooth and on time.

Ideal candidates will have proven customer service experience, strong communication skills, and excellent time management. Proficiency in Word and Excel is advantageous in this fast-paced role.

Qualifications

• Proven customer service experience in a fast-paced environment.
• A proactive, positive attitude and the ability to build rapport quickly.
• Strong communication and relationship-building skills.
• High attention to detail and effective time management.
• Proficiency in Microsoft Office, particularly Word and Excel.

Responsibilities

• Respond to customer enquiries and requests promptly.
• Schedule daily work for operators.
• Monitor and sign off run sheets ensuring accuracy.
• Coordinate driver activities and routes.
• Build lasting customer relationships and manage expectations.
• Proactively notify clients of operational delays.

Skills

Customer service

Proactive attitude

Communication

Time management

Tools

Microsoft Word

Microsoft Excel

Job description

WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

Job Description

We have an exciting opportunity for a Despatch Coordinator to join our Gisborne team.

The Role
In this key support role, you’ll be responsible for delivering exceptional customer service to our client base. Your day-to-day responsibilities will include responding to customer enquiries and requests, scheduling daily work for operators, monitoring and signing off run sheets, and coordinating driver activities. Strong communication is essential, as you'll also play a vital role in building lasting customer relationships and proactively notifying clients of any operational delays.

Qualifications

About You
To thrive in this role, you will bring:

• Proven customer service experience in a fast-paced environment
• A proactive, positive attitude and the ability to build rapport quickly
• Strong communication and relationship-building skills
• High attention to detail and effective time management
• Proficiency in Microsoft Office, particularly Word and Excel

You’ll be flexible, customer-focused, and eager to contribute to a collaborative team environment.

Additional Information

What We Offer
You’ll be part of a supportive, high-performing team committed to delivering comprehensive solutions across facility services, waste, recycling, and industrial needs.

WM New Zealand is an equal opportunity employer and maintains a drug and alcohol-free workplace.
Applicants must be based in New Zealand and hold a valid work visa, residency, or New Zealand citizenship.