Floorwalker (Project Work) - Northland

Desktop Technology Services; Whangarei; On-site; NZD 52,000 - 72,000; Full time

Job summary

Desktop Technology Services – Whangārei, North Island, Northland region is seeking an experienced IT Support Floorwalker. The role focuses on on-site user support, OS upgrades, and device management across NZ sites.

You will manage tickets, assist end users, and collaborate with colleagues to deliver timely resolutions. The position requires 2+ years in IT support and full eligibility to work in New Zealand.

Qualifications

• 2+ years of experience in IT support or systems administration.
• Proficiency in Windows 10/11, InTune, Azure and Office 365.
• Excellent communication skills and proactive problem-solving.
• Ability to work in a team and collaborate across regions.
• Eligible to work in New Zealand.

Responsibilities

• Manage and resolve tickets on the internal ticketing system.
• Be visible on the floor and provide end-user support.
• Install and upgrade OS on PCs and laptops using SCCM.
• Migrate user data from Windows 10 to Windows 11.
• Create and remove user accounts on SCCM Server.
• Push and upgrade software via Intune/SCCM tools.
• Upgrade hardware on PCs and laptops.
• Escalate unresolved issues to the Service Desk as needed.

Skills

IT support

Windows 10/11

InTune

Azure

Office 365

Problem solving

Communication

Teamwork

Ticketing system

SCCM

Intune

End-user support

Floorwalker

Tools

SCCM

Intune

Azure AD

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Desktop Technology Services – Whangarei, North Island

This role is Northland based and may include visits to sites across the region.

DTSL is a NZ wide service and support organization. We work with some of the largest computer companies in NZ, as local support agents. Head quartered in Wellington; our staff are in 16 locations around NZ.

Our culture is very much quality service delivered on time. We value our people and teamwork. The company is experiencing considerable growth and we require people committed to their career and who understand customer service is our No.1 Goal.

We have an opportunity within a large project for an experienced IT Support Floorwalker based in Blenheim / Nelson commencing mid August thru to October / November with a possibility of further extension.

Key skills are:

• 2+ years of experience in IT support or systems administration.
• Proficiency in Microsoft technologies, including Windows 10/11, InTune, Azure and Office 365.
• Strong problem-solving skills with a proactive approach to identifying and resolving issues.
• Excellent communication skills, always approachable and willing to assist users in a professional manner.
• Ability to work effectively in a team environment and collaborate with colleagues from diverse backgrounds.
• Managing and resolving assigned tickets on customer Internal ticketing system.
• Providing exceptions for customers, when necessary, within client guidelines.
• Be visible and available on the floor, proactively supporting end users with any issues or questions they may have.
• Engaging with users regularly and provide timely assistance where needed.
• Installing and upgrading the operating system on PCs and laptops with SCCM Management.
• Migrating user data from Windows 10 to Windows 11 operating system.
• Creating and removing new user accounts on SCCM Server.
• Pushing and upgrading software through the Intune/SCCM Management Tool.
• Upgrading hardware on PCs and laptops.
• Taking complete ownership of user issues and inquiries as outlined in client procedures, including escalations back to the Service Desk for further remediation activities.
• You must be eligible to work in New Zealand.