Desktop Support Officer - Auckland

Centorrino Technologies Pty Ltd.; Auckland; On-site; NZD 45,000 - 60,000; Part time

Benefits offered by this job

Extensive training and development opportunities

Discounts and benefits

Choice of IT equipment

Fun team events

Job summary

A leading technology support firm in Auckland is seeking a passionate Desktop Support Officer. This part-time position requires onsite presence from 8 am to 12 pm, providing high-quality technical support for various devices. Ideal candidates have a strong customer service background, effective communication skills, and a keen interest in technology. Enjoy extensive training opportunities, team events, and IT equipment benefits. Join a diverse team that values innovation and inclusivity.

Qualifications

• Passion for customer service, helping to resolve technical issues.
• A keen interest in technology and willingness to learn.
• Ability to communicate clearly and effectively with various stakeholders.

Responsibilities

• Ensure smooth day-to-day operations for customers.
• Provide friendly and knowledgeable technical support.
• Collaborate with colleagues to improve processes and efficiency.

Skills

Customer service

Technical troubleshooting

Effective communication

Flexibility

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as one of the Best Places to Work Medium Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re looking for a passionate Desktop Support Officer to join our team in Auckland to deliver high quality, onsite technical support to our customers. The role is part‑time and will require you to be onsite at our customer site every day between 8am and 12pm.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can‑do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

What You'll Do:

• Ensuring the smooth day‑to‑day operations of the customers' operations.
• Personable with end‑users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and taking an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don’t have an existing process and collaborating with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day‑to‑day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

What you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can‑do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out‑of‑the‑ordinary circumstances.

Why You'll Love Working Here:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost‑price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.