Service Desk Analyst

Public Trust; Wellington; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Birthday Leave

Learning & development

Wellbeing support

Free Will & POA

Job summary

Public Trust in New Zealand is seeking a Service Desk Analyst to keep our people connected, productive and supported daily. You’ll troubleshoot technical issues, support Microsoft technologies like M365, Entra, AD, SharePoint and business applications, and help improve systems and the user experience.

You’ll join a collaborative IT team, participate in a rostered after-hours on-call service, and spend at least three days onsite each week, bringing strong communication and a proactive mindset to

Qualifications

• Experience in a Service Desk, IT Support or similar technology support role.
• Strong communication and relationship-building skills.
• A proactive approach to problem-solving and continuous learning.

Responsibilities

• Resolving technical issues and service requests.
• Supporting a range of Microsoft technologies like M365, Entra, AD, SharePoint and business applications.
• Helping improve systems, processes and the overall user experience.

Skills

Service Desk

IT Support

Communication

Problem-solving

Tools

M365

Entra

AD

SharePoint

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Public Trust,we’repassionate about empowering New Zealanders to build and protect their legacies and we do that through our incredible team of people.

As an autonomous Crown entity, we are trusted by Kiwis to guide them through life’s most important moments. Today,we’reproud to be New Zealand’s largest and most experienced trustee services organisation, leading and shaping the future of our industry.

Our work spans estate management, corporate trustee services, charitable trusts, and investments, delivering specialist care andexpertisethat makes a real difference for people. When you join us, you become part of a team that creates an impact that lasts.

Ready to learn more? Explore ourwebsiteand check out ourYouTubevideos to see howwe’reshaping the future.

About the role |Mōtetūranga

Technology plays a critical role in helping Public Trust support New Zealanders through life's most important moments. As a Service Desk Analyst,you'llbe the person helping our people stay connected,productiveand supported every day.

Working as part of a collaborative IT team,you'lltroubleshoot technical issues, support businesssystemsand provide practical solutions that make a real difference across the organisation. No two days are the same, making this an excellent opportunity for someone who enjoys variety,problem-solvingand continuous learning.

The role includes participation in a rostered after-hours on-call service and a minimum of three days onsite each week.

You’llspend your time:

• Resolving technical issues and service requests
• Supporting a range of Microsoft technologieslike M365, Entra, AD,SharePointandbusiness applications
• Helping improve systems,processesand the overall user experience

You'rea natural problem solver who enjoys helping people and finding practical solutions. You can balance technical troubleshooting with great customer service, andyou'reable to explain complex issues in a way that others can easily understand.

Whetheryou'realready working in a Service Desk environment or have experience supporting technology users in a similar role,you'llbring curiosity,resilienceand a genuine desire to keep learning.

You'llenjoy working as part of a team, taking ownership of yourworkand building strong relationships across the business.

You’llbring:

• Experience in a Service Desk, ITSupportor similar technology support role
• Strong communicationand relationship-building skills
• A proactive approach to problem-solving and continuous learning

What we offer | Ā mātou mahi

At Public Trust, we have a strong sense of purpose and shared values that put people at the heart of everything. We offer an inclusive and collaborative work environment, underpinned by our culture of care.

Our people love thatthey’remaking an impact for our customers,communitiesand New Zealand.You’llhave access tocompetitivesalary and ongoing development opportunities, and we offer a range of great benefits, including;

• Learning and developmentYou will have opportunities to build your career, access to continuous learning and development, and theoptionto undertake paid study
• WellbeingYou’llhave access to workshops, activities and support services designed to help you feel your best — physically,mentallyand emotionally
• Birthday LeaveTake a paid day off for your birthday!
• Protecting what matters mostYou can get your will and enduring power of attorney sorted for free.