Defence Services: Customer Experience Specialist

New Zealand Defence Force; Whanganui; On-site; NZD 42,000 - 54,000; Full time

Job summary

New Zealand Defence Force in Whanganui is seeking a Customer Experience Representative to provide timely, accurate, customer-centred shared services to NZDF personnel. You will liaise across units and levels, delivering high-quality support in a dynamic environment.

The role emphasises customer service foundations, strong communication, and the ability to multitask to meet diverse needs. You will be supported by an experienced Customer Services Manager and contribute to national and local

Qualifications

• Strong foundation in customer service and administration skills.
• Proven interpersonal skills, with an ability to tailor communication as required.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• An ability to self-manage.

Responsibilities

• Liaise and assist across units and levels within the organisation.
• Multitask effectively to deliver high customer satisfaction.
• Support services across local and national teams.

Skills

Customer service

Administration

Interpersonal skills

Written & verbal communication

Time management

Self-management

Job description

New Zealand Defence Force in Whanganui is seeking a Customer Experience Representative to provide timely, accurate, customer-centred shared services to NZDF personnel. You will liaise across units and levels, delivering high-quality support in a dynamic environment.

The role emphasises customer service foundations, strong communication, and the ability to multitask to meet diverse needs. You will be supported by an experienced Customer Services Manager and contribute to national and local