Customer Experience Representative

New Zealand Defence Force; Auckland; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Life cover

Critical illness protection

Discounted insurances

Free will services

Savings schemes

Mortgage guidance

Job summary

New Zealand Defence Force in Auckland is recruiting a Customer Experience Representative to deliver timely, accurate shared services to NZDF personnel and their whānau. You will liaise across units, manage diverse tasks, and focus on customer satisfaction in a dynamic environment.

Based at RNZAF Base Auckland, Whenuapai, the role requires strong communication, time management, and self-management skills, with eligibility for the required security clearances.

Qualifications

• Strong foundation in customer service and administration.
• Excellent written and oral communication.
• Demonstrated time management and organisational skills.
• Ability to self-manage.
• Cash handling experience is advantageous.
• Full clean NZ driver’s licence.

Responsibilities

• Liaise and assist across units and levels to deliver timely, accurate customer-centred shared services.
• Support NZDF personnel and families with a range of services, ensuring high customer satisfaction.
• Contribute to Defence Shared Services Group (DSSG) initiatives and continuous improvement.

Skills

Customer service

Administration

Interpersonal skills

Communication

Time management

Self-management

Cash handling

Driver's license

Job description

New Zealand Defence Force – Auckland, North Island

Our Whenuapai team is expanding, and we are looking for customer-focused professionals to join us in a dynamic and varied Customer Experience Representative role. Every day is different, as you support NZDF personnel by providing timely, accurate and customer-centred shared services.

You will liaise and assist across a range of units and levels within the organisation, effectively and efficiently multitasking to deliver a high level of customer satisfaction.

As part of the Defence Shared Services Group (DSSG), you will contribute to services delivered through a mix of local and national teams:

• Local services provide on-site, situationally tailored support to camps and bases, including functions such as, housing, amenities, medals, registry, mail services and Imprest.
• National services deliver nationally consistent support across New Zealand, including areas such as travel, expense claims, and leave centres and posting assistance.

You will be supported by an inclusive and experienced Customer Services Manager and be part of a team who are passionate about the work they do and proud of the service they provide to the NZDF whānau.

This role is based at RNZAF Base Auckland, Whenuapai.

It's important in this role to bring a real sense of value to the relationships you build and the networks you create. You'll have an eye for continuous improvement and be comfortable in tabling ideas for discussion.

You will also have:

• A strong foundation in customer service and administration skills.
• Proven interpersonal skills, with an ability to tailor communication as required.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• An ability to self-manage.

It would be advantageous if you have had cash handling experience.

You will also need a full clean NZ drivers' licence.

For these specific Whenuapai based roles, for you to be able to obtain the necessary security clearance, we do require you to be a citizen or permanent resident of New Zealand or a five eyes country for a minimum of 10 years.

Nōu te rourou | What's in it for you

Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.

Applications close on Monday 7 September 2026.

Higher Level Security Clearance

• You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
• At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last ten (10) years.
• You must have a ten (10) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.

If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.