Customer Experience Representative

New Zealand Defence Force; Whanganui; On-site; NZD 42,000 - 54,000; Full time

Job summary

New Zealand Defence Force in Whanganui is seeking a Customer Experience Representative to provide timely, accurate, customer-centred shared services to NZDF personnel. You will liaise across units and levels, delivering high-quality support in a dynamic environment.

The role emphasises customer service foundations, strong communication, and the ability to multitask to meet diverse needs. You will be supported by an experienced Customer Services Manager and contribute to national and local

Qualifications

• Strong foundation in customer service and administration skills.
• Proven interpersonal skills, with an ability to tailor communication as required.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• An ability to self-manage.

Responsibilities

• Liaise and assist across units and levels within the organisation.
• Multitask effectively to deliver high customer satisfaction.
• Support services across local and national teams.

Skills

Customer service

Administration

Interpersonal skills

Written & verbal communication

Time management

Self-management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

New Zealand Defence Force – Wanganui, North Island

Our Trentham team is expanding, and we are looking for customer-focused professionals to join us in a dynamic and varied Customer Experience Representative role. Every day is different, as you support NZDF personnel by providing timely, accurate and customer-centred shared services.

You will liaise and assist across a range of units and levels within the organisation, effectively and efficiently multitasking to deliver a high level of customer satisfaction.

As part of the Defence Shared Services Group (DSSG), you will contribute to services delivered through a mix of local and national teams:

• Local services provide on-site, situationally tailored support to camps and bases, including functions such customer supporting, housing, amenities, medals, fleet and driver-related services.
• National services deliver nationally consistent support across New Zealand, including areas such as travel, claims and expenses, leave centres and posting assistance.

You will be supported by an inclusive and experienced Customer Services Manager and be part of a team who are passionate about the work they do and proud of the service they provide to the NZDF whānau.

Applications may be reviewed upon receipt. It is advised to apply early to avoid disappointment, as this role may close ahead of time due to a high volume of applicants.

It's important in this role to bring a real sense of value to the relationships you build and the networks you create. You'll have an eye for continuous improvement and be comfortable in tabling ideas for discussion.

You will also have:

• Strong foundation in customer service and administration skills.
• Proven interpersonal skills, with an ability to tailor communication as required.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• An ability to self-manage.

Nōu te rourou | What's in it for you

Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.

To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:

Low Level Security Clearance

• You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
• At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
• You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.

If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.