Customer Experience Representative

New Zealand Defence Force; Devonport-Takapuna; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Life cover

Discounted insurances

Will services

Mortgage broker services

Job summary

New Zealand Defence Force in Auckland’s Devonport region is seeking a Customer Experience Representative to support NZDF personnel with timely, accurate, customer-centred shared services. You will liaise across units, multitask effectively, and help with housing, amenities, medals, registry, mail services and Imprest onsite at Devonport Naval Base.

Join a team focused on continuous improvement, strong relationships and delivering high levels of service. A NZ driver’s license is required.

Qualifications

• Strong foundation in customer service and administration.
• Proven interpersonal skills, with an ability to tailor communication as required.
• Excellent written and oral communication skills.
• Demonstrated time management and organisational skills.
• A full clean NZ driver's licence is required.

Responsibilities

• Support NZDF personnel with timely, accurate shared services.
• Liaise across units and levels to deliver customer-focused outcomes.
• Multitask effectively to maintain high levels of service and satisfaction.
• Onsite duties across housing, amenities, medals, registry, mail services and Imprest.
• Contribute to continuous improvement and service delivery.

Skills

Customer service

Administration

Interpersonal skills

Written and oral communication

Time management

Organisational skills

NZ driver’s license

Job description

New Zealand Defence Force – Devonport, North Island

Our Devonport team is expanding, and we are looking for customer-focused professionals to join us in a dynamic and varied Customer Experience Representative role. Every day is different, as you support NZDF personnel by providing timely, accurate and customer-centred shared services.

You will liaise and assist across a range of units and levels within the organisation, effectively and efficiently multitasking to deliver a high level of customer satisfaction.

As part of the Defence Shared Services Group (DSSG), you will contribute to services delivered through a local team. Local teams provide onsite situationally tailored support to camps and bases, including functions such as, housing, amenities, medals, registry, mail services and Imprest.

You will be supported by an inclusive and experienced Customer Services Manager and be part of a team who are passionate about the work they do and proud of the service they provide to the NZDF whānau.

This role is based at Devonport Naval Base Auckland.

It’s important in this role to bring a real sense of value to the relationships you build and the networks you create. You’ll have an eye for continuous improvement and be comfortable in tabling ideas for discussion.

• A strong foundation in customer service and administration skills.


• Proven interpersonal skills, with an ability to tailor communication as required.


• Excellent written and oral communication skills.


• Demonstrated time management and organisational skills.


• An ability to self-manage.


• You will also need a full clean NZ drivers’ licence.

Nōu te rourou | What's in it for you

Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection.

• A fully funded life cover of up to $300,000 and critical illness protection.


• Discounted additional insurances.


• Free will services and savings schemes for the Defence community.


• Expert financial guidance and mortgage broker services.

Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.

To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here’s what you need to know:

Low Level Security Clearance

You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.

At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.

You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.

If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.