Data Support Specialist

Care on Call (NZ) Ltd; Auckland; On-site; NZD 70,000 - 95,000; Full time

Job summary

Care on Call (NZ) Ltd is seeking a proactive Data Support Specialist who loves turning information into meaningful insights. You will help keep our systems up to date, support reporting requirements and ensure data quality across the organisation in a healthcare context.

Working with senior managers, you’ll gather requirements, write queries, and contribute to process improvements while collaborating with IT and business teams.

Qualifications

• Attention to details and accuracy.
• Ability to write queries, scripts, procedures and query optimization.
• Data privacy and data protection knowledge.

Responsibilities

• Provide technical problem solving to less technical teams (customer service, quality, accounting).
• Work with multiple datasets and applications, having multiple interfaces and third-parties.
• Perform data analytics on wide varieties of data.
• Analyze and prepare interpretations of data to use by management.
• Gather requirements with senior managers and contribute to test plans and project implementation.
• Define current workflows and build new ones.
• System maintenance and enhancements management.
• Continuous analysis of business processes and opportunities for improvements.
• Assist IT/business change events and provide backup for IT support.

Skills

Query writing

Data analytics

Data privacy

Cross-functional collaboration

SQL

Data quality

Job description

Our organisation includes Care on Call (NZ) Limited, The Florence Nightingale Agency, Medcall Health Personnel Limited and Care Direct.

Collectively these companies provide in home support to people after injury/, living with disability, support hospitals, aged care and community sectors with staffing solutions nationwide.

We're seeking a proactive and analytical Data Support Specialist who enjoys turning information into meaningful insights. You'll play a key role in keeping our systems up to date, supporting reporting requirements, and ensuring data quality across the organisation. This is a great opportunity for someone who loves working behind the scenes to enable smarter decision-making and operational success.

Responsibilities:

• Provide technical problem solving to less technical teams (customer service, quality, accounting)
• Work with multiple-datasets and applications, having multiple interfaces and third-parties
• Perform data analytics on wide varieties of data
• Analyze and prepare interpretations of data to use by management
• You will work closely with senior managers to gather requirements, build test plans and strategies, test your recommended solutions and coordinate project implementation(s)
• Defining our current workflows and building new ones
• System maintenance and enhancements management
• Continuous analysis of business processes and identifying opportunities for process improvements
• Your role will involve participation for IT/Business change events
• Backup for IT support

Requirements:

• Attention to details and accuracy
• Good interpersonal & communication skills & a strong team player
• Ability to write queries, scripts, procedures and query optimization
• Ability to drive execution within own area of responsibility, and experience in aligning cross-topic objectives & approaches
• Data privacy and data protection domain knowledge

We offer opportunity to learn and grow, to work autonomously and part of a team. To be exposed to and experience a wide variety of services and flexibility/ support to get the job done. Operating in the healthcare space is challenging and rewarding!

Applicants must have current work permit or be an NZ citizen or permanent resident please.