Customs Broker

C.H. Robinson; Howick; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Health and Wellbeing Allowance

Employee Assistance Program

Job summary

C.H. Robinson is seeking a Customs Broker in Auckland to manage accurate and timely submissions of customs entries under NZ regulations, ensuring compliance and efficient clearance. You will apply tariff classifications, liaise with NZCS and MPI, and support process improvements while using Expedient and MS Office.

This role requires 2+ years of brokerage experience and a strong eye for detail, with a commitment to customer service.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of customs brokerage experience.
• Proficient in Microsoft Office.

Responsibilities

• Maintain Operational Excellence and master SOPs for customs brokerage.
• Analyse and validate import/export docs to NZ regulatory requirements.
• Prepare, review, and lodge Customs and biosecurity entries with NZCS & MPI.
• Classify goods with tariff codes and determine duties, GST, and requirements.
• Ensure shipments comply with NZ Customs, MPI, and other agencies.
• Liaise with customers, transport providers, Customs, MPI for timely clearance.
• Identify and resolve compliance issues causing delays or charges.
• Complete tariff classifications, valuations, and clearance within timeframes.
• Maintain customer SOPs and ensure accuracy, compliance and service.
• Operate Expedient and MS Office; support process improvements.

Skills

Communication

Customer service

Attention to detail

Analytical skills

Education

High School Diploma or GED

CBAFF qualification

UUI/PIN qualification

Tools

Expedient

MS Office

Job description

C.H. Robinson is seeking a Customs Broker, responsible for the accurate and timely submission of customs entries for clearance processes as described in the C.H Robinson Customs procedures. In this role, you will further develop knowledge and understanding of regulatory requirements, refine customer service skills, utilize reporting tools, and possess an overall understanding of the supply chain process. You will ensure compliance and operational excellence representing both C.H. Robinson and our customers, with skills and expertise leading to further development within the organization.Responsibilities:The duties and responsibilities of this position consist of, but are not limited to, the following:Maintain Operational ExcellenceDemonstrate mastery of customs brokerage standard operating procedures (SOPs) and best practices.Analyse and validate import and export documentation to ensure compliance with all New Zealand regulatory requirements.Prepare, review, and lodge Customs and biosecurity entries with the New Zealand Customs Service (NZCS) and Ministry for Primary Industries (MPI).Classify goods using international tariff codes and determine applicable duties, GST, and regulatory requirements.Ensure all shipments comply with NZ Customs, MPI, and other government agency requirements.Liaise with customers, transport providers, Customs, MPI, and other stakeholders to facilitate timely clearance and delivery of cargo.Identify and resolve compliance issues that may result in shipment delays, inspections, or additional charges.Complete tariff classifications, customs valuations, and clearance activities accurately and within required timeframes.Maintain customer SOPs and ensure operational excellence through accuracy, compliance, and customer service.Operate customs brokerage systems including Expedient and Microsoft Office applications.Support continuous improvement initiatives and process optimisation.Required Qualifications:Required:High School Diploma or GEDMinimum 2 years of Customs Brokerage experienceProficient in Microsoft Office Suite of programsPreferred Qualifications:Preferred:Minimum 2 years' experience in Customs Brokerage, Freight Forwarding, or International Trade.Strong knowledge of New Zealand Customs Service (NZCS) and Ministry for Primary Industries (MPI) regulations and processes.Completion, a Customs Brokers and Freight Forwarders Federation (CBAFF) UUI/PIN qualification.Experience with tariff classification, customs valuation, and import/export compliance.Strong attention to detail and analytical skills.Excellent communication and customer service capabilities.Experience using Expedient and Microsoft Office Suite.BenefitsAt C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Our Robinson Cares program allows our employees to give back to the community. Employees have access to Health Insurance, a Health and Wellbeing Allowance and a confidential Employee Assistance Program.