Customs Broker

C.H. Robinson Worldwide; Auckland; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Health and Wellbeing Allowance

Employee Assistance Program

Flexible work arrangements

Job summary

C.H. Robinson Oceania in Auckland seeks a Customs Broker to submit accurate customs entries and ensure regulatory compliance throughout the clearance process.

You will analyze import documents, input data, coordinate with carriers, and support invoicing and vendor payments while building customer relationships and ensuring timely cargo release.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of Customs Brokerage experience.
• Proficient in Microsoft Office Suite of programs.

Responsibilities

• Submit accurate and timely customs entries for clearance.
• Analyze and validate import documentation per laws and regulations.
• Input and transmit data from received documents.
• Ensure regulatory requirements are met and documentation exists for all shipments.
• Manage customer invoicing, vendor payables, and assist with receivables.

Skills

Customs brokerage

Client communication

Attention to detail

Team collaboration

Education

High School Diploma or GED

CBFCA approved course or similar

Associate/Bachelor degree in related field

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking a Customs Broker, responsible for the accurate and timely submission of customs entries for clearance processes as described in the C.H Robinson Customs procedures. In this role, you will further develop knowledge and understanding of regulatory requirements, refine customer service skills, utilize reporting tools, and possess an overall understanding of the supply chain process. You will ensure compliance and operational excellence representing both C.H. Robinson and our customers, with skills and expertise leading to further development within the organization.

Responsibilities

• Maintain Operational Excellence: Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices
• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission
• Receive and review documentation to input and transmit data
• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Ensure regulatory requirements are met, and proper documentation exists for all shipments
• Manage customer invoicing, process vendor payables, and assist with receivables of assigned accounts
• Procure and coordinate cargo dispatch with preferred carriers, obtaining delivery confirmation, and finalizing rates and any assessorial charges
• Identify and resolve issues that could potentially result in delayed cargo release or final delivery
• Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
• Site Specific: Operate Australian Customs Service “ICS” system as required and as per C.H. Robinson Best Practice procedures
• Site Specific: Operate within Australian Quarantine and Inspection Service release and control systems
• Site Specific: Apply all Australian Customs and Quarantine laws and regulations involved in the import and export of goods
• Site Specific: Operate Automated data management systems such as “Inbound” and “Expedient”
• Facilitate Relationships: Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language
• Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
• Begin to develop the skill to serve as a Customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clients
• Promote a positive working relationship for all team members
• Gain awareness into customer specific standard operating procedures (SOP) and honor those commitments
• Adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service
• Collaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOP
• Understand and learn to leverage CHR’s network of departments, support teams and leadership.

Other Activities

• Direct ownership of Customer Standard Operating Procedures
• Complete Customs tariff classification and valuation

Required Qualifications

• High School Diploma or GED
• Minimum 2 years of Customs Brokerage experience
• Proficient in Microsoft Office Suite of programs

Preferred Qualifications

• CBFCA approved customs broker course of study or similar industry experience
• Associate’s or bachelor’s degree from an accredited college or university in related field
• Excellent communication, prioritization, and multi-tasking skills
• Excellent customer service skills and follow up to be utilized with customers and the network
• Proven track record of dealing with customers and being client focused
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• Reputation for logical, methodical, and expedient approach to problem resolution
• Refined written and oral communication skills
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven office environment
• Ability to influence the lifecycle shipping process
• Fluent in the local language

Values a diverse and inclusive work environment

Benefits

• Employees have access to Health Insurance, a Health and Wellbeing Allowance and a confidential Employee Assistance Program.
• Robinson Cares program allows our employees to give back to the community.

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.