Senior Analyst, Customer Transformation & CX Design

PwC; Auckland; Híbrido; NZD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary bonus opportunities

Wellbeing allowance

Sonder/EAP/Headspace

14–15 days’ paid sick leave

Group-rate health insurance

Flexible working

Descripción de la vacante

PwC NZ in Auckland seeks a Senior Analyst to apply human-centred design and analytical thinking to complex customer and business problems across banking, retail, government and beyond. You’ll work with clients, shape practical recommendations and translate insights into clear deliverables that drive transformation.

Join a diverse whānau with coaching, flexibility and a culture of belonging as you shape ambitious customer experiences and deliver tangible outcomes for clients and communities.

Formación

• 2–4 years of consulting in service design, CX, or transformation.
• Qualification in design, psychology, business or related field.
• Strong communication, problem-solving and analytical abilities.

Responsabilidades

• Apply human-centred design and analytical thinking to complex problems.
• Support large-scale transformation programmes from problem definition to implementation.
• Work with clients to shape practical recommendations.
• Translate insights into journey maps, plans and workshops.
• Collaborate with designers, technologists and strategists to meet needs.

Conocimientos

Consulting experience

Design/psychology/business qual

Analytical skills

Client-facing

Journey maps/Miro

Organizational skills

Collaboration

Educación

Design/Psychology/Business qualification

Herramientas

Miro

Descripción del empleo

PwC NZ in Auckland seeks a Senior Analyst to apply human-centred design and analytical thinking to complex customer and business problems across banking, retail, government and beyond. You’ll work with clients, shape practical recommendations and translate insights into clear deliverables that drive transformation.

Join a diverse whānau with coaching, flexibility and a culture of belonging as you shape ambitious customer experiences and deliver tangible outcomes for clients and communities.