Customer Success Specialist

Tribe Group; Auckland; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Commission up to 25k

Ongoing training and support

Relationship-led role in payments tech

Job summary

Tribe Group in Auckland is seeking a Customer Success professional for a 12-month maternity cover to manage onboarding, engagement and retention across our customer lifecycle. You will build strong relationships and help customers derive maximum value from our payments technology.

The role focuses on proactive account management, with commissions available and ongoing training. You’ll work across phone, email and other channels, contributing to a relationship-led, growth-oriented team.

Qualifications

• 2+ years’ experience across Customer Success, Account Management, Customer Service, Retention, Technical Support or Sales.
• Strong relationship-building skills and a genuine focus on delivering excellent customer experiences.
• Confident communication skills across phone, email and other customer channels.
• Commercial awareness with the ability to identify customer needs and recommend suitable solutions.
• Strong attention to detail, CRM confidence and the ability to work independently while seeking support when needed.

Responsibilities

• Manage the customer lifecycle across onboarding, ongoing engagement, retention and account changes.
• Build strong relationships with existing customers and help them get the most value from products and services.
• Handle customer retention conversations, including contract cancellations, ownership changes and early terminations.
• Identify opportunities to add value through additional products or features.

Skills

Customer Success

Account Management

Customer Service

Retention

Sales

Tools

CRM

Job description

• Join a growing payments technology business on a 12-month maternity cover contract.
• Manage the customer lifecycle across onboarding, ongoing engagement, retention and account changes.
• Build strong relationships with existing customers and help them get the most value from their products and services.
• Handle customer retention conversations, including contract cancellations, ownership changes and early terminations.
• Identify relevant opportunities to add value through additional products or features.

About The Opportunity

• Join a growing payments technology business on a 12-month maternity cover contract.
• Manage the customer lifecycle across onboarding, ongoing engagement, retention and account changes.
• Build strong relationships with existing customers and help them get the most value from their products and services.
• Handle customer retention conversations, including contract cancellations, ownership changes and early terminations.
• Identify relevant opportunities to add value through additional products or features.

What You’ll Bring

• 2+ years’ experience across Customer Success, Account Management, Customer Service, Retention, Technical Support or Sales.
• Strong relationship-building skills and a genuine focus on delivering excellent customer experiences.
• Confident communication skills across phone, email and other customer channels.
• Commercial awareness, with the ability to identify customer needs and recommend suitable solutions.
• Strong attention to detail, CRM confidence and the judgement to work independently while asking for support when needed.

What’s On Offer

• $60,000 base salary plus commission of up to $25,000.
• 12-month contract with a supportive, close-knit team.
• Ongoing training and support from experienced team members.
• A relationship-led role that blends customer care, retention and commercial conversations.
• Opportunity to gain experience within a growing technology and payments environment.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.