Customer Success Advocate

Aotearoa New Zealand Association of Social Workers; Ōrākei; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Formal hands-on training

Workspace in Ellerslie office

Job summary

Corpay is seeking a Customer Success Advocate to join the Growth/SMB team. You will help customers derive real value from products and services, balancing service, retention and commercial conversations.

Hybrid work (3 days in office/2 days from home) after three months of training, with a monthly performance incentive and a supportive team across the business.

Qualifications

• Customer-focused, commercially aware and able to work at pace.
• Experience managing customer conversations in service, retention, or sales environments.
• Ability to build rapport across phone, email and digital channels.
• Comfort discussing pricing, value and retention options within guidelines.

Responsibilities

• Proactively engage with customers through welcome calls and health checks.
• Assist customers with product features, billing, self-service tools and services.
• Identify signs of dissatisfaction, usage drop or churn risk & act on next steps.
• Manage inquiries, incidents and complaints through to resolution.
• Collaborate with Sales, Customer Experience and Operations to resolve issues.

Skills

Customer-facing

Retention focus

Commercial awareness

Clear communication

Problem-solving

Tools

CRM systems

Salesforce

Job description

At Corpay, we help businesses manage their fleet, payment and related business needs with practical solutions and great customer support. We’re looking for a Customer Success Advocate to join our Growth/SMB team and help customers get real value from our products and services.

This is a fast-paced, portfolio-based role for someone who enjoys talking to customers, solving problems, building trust and spotting ways to improve their experience. You’ll balance service, retention and commercially aware conversations, helping customers stay engaged, use our products well and access relevant services when they need them.

You’ll join a supportive team where customer outcomes and commercial thinking go hand in hand. This is a great opportunity to build a career in customer success, retention and growth while working with a broad range of customers and internal teams across the business. We offer a highly competitive salary, plus a monthly performance incentive. Working hours are Monday to Friday, 11:30am – 7:30pm. If you enjoy helping customers succeed, solving problems with ownership and finding opportunities that create value for both the customer and the business, we’d love to hear from you.

How We Work

Following three months of training as a Customer Success Advocate, you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing:

Assigned workspace in Ellerslie office

Formal, hands-on training

Role Responsibilities

You’ll support customers across their lifecycle, from welcome and onboarding conversations through to ongoing engagement, issue resolution and retention activity. Your day-to-day work will include:

Proactively engaging with customers through welcome calls, health checks and account reviews

Helping customers understand product features, billing, charges, self-service tools and available services

Identifying early signs of dissatisfaction, reduced usage or churn risk, and taking ownership of the next steps

Managing customer enquiries, concerns, incidents and complaints through to resolution

Having confident conversations around product value, usage, retention, pricing and commercial terms within agreed guidelines

Identifying opportunities to improve product adoption, increase relevant service usage or support appropriate upsell and cross-sell activity

Working closely with Sales, Customer Experience, Credit, Operations and other internal teams to resolve customer issues

Keeping accurate customer records and managing a high volume of activity while maintaining quality and compliance standards

Contributing ideas to improve customer processes, communications and overall experience

Qualifications & Skills

You’ll be customer-focused, commercially aware and comfortable working at pace. We’re particularly interested in people with strong potential and experience in customer-facing, retention or commercially focused support roles.You may come from customer success, retention, customer care, sales support, account support, contact centre or portfolio-based customer management.

Ideally, you’ll bring:

Experience managing customer conversations in a service, retention, support or sales environment

The ability to build rapport quickly and communicate clearly across phone, email and digital channels

A genuine interest in understanding customer needs and helping them achieve value

Confidence handling concerns, resolving issues and knowing when to escape

Commercial awareness and comfort discussing pricing, value, service options or retention solutions within clear guidelines

Strong organisation skills, attention to detail and the ability to manage competing priorities

Experience using CRM or customer management systems; Salesforce experience would be an advantage

Resilience, sound judgement and a collaborative approach

Experience in fleet, payments, financial services, credit or another related industry would be helpful, but isn’t essential.