Strategic Customer Success Manager - Hybrid & Growth Focus

SAP; Auckland; Hybrid; NZD 60,000 - 70,000; Full time

Job summary

SAP Academy for Customer Success is looking for early-career professionals to join a 10-month learn-apply program designed to guide you through the customer lifecycle. You will be mentored by a senior CSM and gain hands-on experience while preparing for a direct customer-facing role in your market.

The program emphasizes digital transformation, AI awareness, and business acumen, with onboarding in your local market and ongoing development.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering)
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
• Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

Responsibilities

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
• The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers.
• Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

Job description

SAP Academy for Customer Success is looking for early-career professionals to join a 10-month learn-apply program designed to guide you through the customer lifecycle. You will be mentored by a senior CSM and gain hands-on experience while preparing for a direct customer-facing role in your market.

The program emphasizes digital transformation, AI awareness, and business acumen, with onboarding in your local market and ongoing development.