Consulting Program Manager

Oracle Corporation; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Oracle Corporation is seeking an experienced Program Manager to lead customer delivery engagements within Oracle Customer Success Services. You will build trusted relationships, own delivery quality, and ensure financial performance within the agreed scope.

You will guide multidisciplinary teams, manage governance and dependencies, and drive growth through extensions and renewals with the CSS sales and account teams.

Qualifications

• 10+ years of relevant project or program delivery experience, including large enterprise SaaS transformations.
• Experience leading teams in services, systems integration or consulting organisations, delivering complex business initiatives.
• Project or program management certification with governance, risk management, change control and delivery assurance.
• Experience maintaining complex integrated Microsoft Project plans with dependencies across customer, partner and internal teams.
• Strong understanding of program budgets, revenue forecasting and financial performance; ability to manage scope and resources.
• Ability to discuss business processes and technology solutions with customer stakeholders across ERP, EPM, SCM and HCM, including integrations.
• Oracle Cloud delivery experience is preferred; ERP delivery experience beneficial but not essential; ability to connect CSS services portfolio to customer needs.
• Experience building relationships across customer organisations in a matrix environment including sales, delivery, technical, legal, finance and support teams.
• Ability to recognise growth opportunities, contribute to qualification and proposals, and work with sales and solution teams to shape achievable customer commitments.
• Experience across industries welcomed; no specific industry background required or preferred.

Responsibilities

• Lead customer programs and delivery engagements within Oracle CSS.
• Build trusted customer relationships and take accountability for delivery quality, financial performance and customer satisfaction within the agreed scope.
• Lead multidisciplinary teams, manage program governance and dependencies.
• Help customers achieve objectives and support service extensions, expansions and renewals with CSS Sales and the wider account team.
• Engage delivery leadership or specialists when significant risks, technical decisions or commercial issues require their support.

Skills

Program management

Stakeholder management

Governance and risk management

Financial management

Customer engagement

Communication skills

Executive-level communication

Cross-functional leadership

Change management

Education

Project management certification (PMP, etc.)

Tools

Microsoft Project

Job description

About Customer Success Services

Oracle Customer Success Services (CSS) helps customers realise lasting business value from their Oracle investments. CSS brings expertise across the Oracle ecosystem, working with Oracle Product Development and partners to accelerate adoption, improve operations and enable innovation. Its services span the customer lifecycle, from advisory and implementation through ongoing operations and continuous improvement, across applications, infrastructure, data and AI. Our focus is on helping customers achieve measurable business outcomes and sustain value as their needs evolve.

The role

We are seeking an experienced Program Manager to lead customer programs and delivery engagements within Oracle Customer Success Services. You will build trusted customer relationships and take accountability for delivery quality, financial performance and customer satisfaction within the agreed scope.

You will lead multidisciplinary teams, manage program governance and dependencies, and help customers achieve their business objectives. Through successful delivery and a clear understanding of customer needs, you will support service extensions, expansions and renewals with CSS Sales and the wider account team. You will exercise judgement within agreed governance and engage delivery leadership or specialists when significant risks, technical decisions or commercial issues require their support.

Experience and capabilities

• 10+ years of relevant project or program delivery experience, including large enterprise SaaS transformations and substantial interaction with customer executives and decision makers.
• Experience as a program or project manager in a services, systems integration or consulting organisation, with a record of leading teams and delivering complex business initiatives.
• Project or program management certification, with practical experience of governance, risk management, change control and delivery assurance.
• Experience maintaining complex integrated Microsoft Project plans or equivalent plans, including dependencies across customer, partner and internal teams.
• Strong understanding of program budgets, revenue forecasting and financial performance, with the ability to manage scope and resources responsibly.
• Ability to discuss business processes and technology solutions with customer stakeholders across enterprise applications such as ERP, EPM, SCM and HCM, including integrations and operational considerations.
• Oracle Cloud delivery experience is preferred. ERP delivery experience is beneficial but not essential. Ability to develop knowledge of the CSS services portfolio and connect it to customer needs is important.
• Experience building relationships across customer organisations and a matrix environment, including sales, delivery, technical, legal, finance and support teams.
• Ability to recognise growth opportunities, contribute to qualification and proposals, and work with sales and solution teams to shape achievable customer commitments.
• Experience is welcomed across industries. No specific industry background is required or preferred.

Professional attributes

• A customer-first approach, sound judgement and personal accountability for agreed outcomes.
• A practical problem solver who anticipates issues, explores alternatives and follows actions through to resolution.
• Strong communication, listening and influencing skills, with fluent written and spoken English and the confidence to lead customer discussions.
• Collaborative leadership, resilience and the ability to manage competing priorities while seeking appropriate support and timely decisions.

What success looks like

• Delivery meets agreed commitments, with transparent governance, proactive risk management and sound financial control.
• Customers see progress against their business objectives and maintain confidence in Oracle as a trusted delivery and services partner.
• Teams and partners work effectively together, with clear accountability and smooth transitions between delivery and ongoing services.
• Delivery insights and customer relationships create qualified opportunities for extensions, expansions and renewals with the account team.