APAC Regional Customer Success Leader, AI-Driven Growth

The Access Group; Waiheke; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development opportunities

Inclusive workplace culture

Job summary

The Access Group is looking for a Regional Customer Success Lead based in Auckland, New Zealand. In this role, you will lead the Customer Success team across APAC, driving strategic partnerships and enhancing customer experiences.

Successful candidates will have strong commercial acumen, leadership capabilities, and a proven track record in SaaS implementation. Join our vibrant team to shape the future of work and make a significant impact on customer retention and satisfaction.

Qualifications

• Proven ownership of GRR targets, reducing churn through proactive risk management.
• Strong commercial acumen translating customer health into revenue outcomes.
• Experience with SaaS onboarding and delivering value quickly.

Responsibilities

• Lead the Customer Success team for ERP in the APAC region.
• Partner with leadership for customer strategy and business insights.
• Drive innovation in Customer Success using Digital and AI.

Skills

Gross Revenue Retention (GRR)

Customer Stakeholder Management

SaaS Implementation

P&L Management

Emotional Intelligence

Job description

The Access Group is looking for a Regional Customer Success Lead based in Auckland, New Zealand. In this role, you will lead the Customer Success team across APAC, driving strategic partnerships and enhancing customer experiences.

Successful candidates will have strong commercial acumen, leadership capabilities, and a proven track record in SaaS implementation. Join our vibrant team to shape the future of work and make a significant impact on customer retention and satisfaction.