Customer Success Manager - Academy Program (Hybrid)

SAP; Waiheke; Hybrid; NZD 60,000 - 90,000; Full time

Job summary

SAP Academy for Customer Success in Auckland (Hybrid) seeks a Customer Success Manager to guide customers through their journey with SAP solutions. The program combines classroom and field phases, focusing on digital transformation, AI knowledge, and industry insights, with mentoring and hands-on experience.

You will learn to drive customer retention, value realization, and strategic guidance while joining a global cloud-focused team and starting a full-time role upon program completion.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering).
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
• Strong problem-solving,project management,and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.
• SAP Finance & Spend Management(F&S)–Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
• S/4HANA Finance
• Finance & Quote to Cash(Q2C)
• Procurement
• SAP Customer Experience (CX)- Knowledge of e-commerce, sales, customer service, and marketing processes.

Responsibilities

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your supportinthe CSM role, a criticalcustomer-facingfunction within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
• The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

Job description

SAP Academy for Customer Success in Auckland (Hybrid) seeks a Customer Success Manager to guide customers through their journey with SAP solutions. The program combines classroom and field phases, focusing on digital transformation, AI knowledge, and industry insights, with mentoring and hands-on experience.

You will learn to drive customer retention, value realization, and strategic guidance while joining a global cloud-focused team and starting a full-time role upon program completion.