Customer Success Advocate

Corpay; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Job summary

Corpay in Auckland, NZ, is seeking a Customer Success Advocate to join our Growth/SMB team and help customers realise value from our payment solutions. This fast-paced role focuses on building trust, solving problems and driving customer retention.

You’ll manage end-to-end customer journeys, from onboarding through ongoing engagement, with a balance of service and commercial discussions. Hybrid work with in-office days and remote options is offered.

Qualifications

• Customer-focused approach with strong communication.
• Commercially aware and able to discuss pricing and value.
• Experience in customer-facing roles, retention or support.

Responsibilities

• Proactively engage with customers through welcome calls and health checks.
• Explain product features, billing, self-service tools and available services.
• Identify early signs of dissatisfaction and take next steps.
• Manage inquiries, incidents and complaints through to resolution.
• Have confident conversations about product value, usage and retention.
• Collaborate with Sales, Customer Experience, Credit and Operations to resolve issues.
• Keep accurate records and maintain quality and compliance in activity.

Skills

Customer conversations

Commercial awareness

Clear communication

Ownership & problem-solving

CRM familiarity

Tools

Salesforce

Job description

What We Need

At Corpay, we help businesses manage their fleet, payment and related business needs with practical solutions and great customer support.

We’re looking for a Customer Success Advocate to join our Growth/SMB team and help customers get real value from our products and services.

This is a fast-paced, portfolio-based role for someone who enjoys talking to customers, solving problems, building trust and spotting ways to improve their experience.

You’ll balance service, retention and commercially aware conversations, helping customers stay engaged, use our products well and access relevant services when they need them.

You’ll join a supportive team where customer outcomes and commercial thinking go hand in hand. This is a great opportunity to build a career in customer success, retention and growth while working with a broad range of customers and internal teams across the business.

We offer a highly competitive salary, plus a monthly performance incentive. Working hours are Monday to Friday, 11:30am – 7:30pm.

If you enjoy helping customers succeed, solving problems with ownership and finding opportunities that create value for both the customer and the business, we’d love to hear from you.

How We Work

Following three months of training as a Customer Success Advocate, you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing:

• Assigned workspace in Ellerslie office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

You’ll support customers across their lifecycle, from welcome and onboarding conversations through to ongoing engagement, issue resolution and retention activity. Your day-to-day work will include:

• Proactively engaging with customers through welcome calls, health checks and account reviews
• Helping customers understand product features, billing, charges, self-service tools and available services
• Identifying early signs of dissatisfaction, reduced usage or churn risk, and taking ownership of the next steps
• Managing customer enquiries, concerns, incidents and complaints through to resolution
• Having confident conversations around product value, usage, retention, pricing and commercial terms within agreed guidelines
• Identifying opportunities to improve product adoption, increase relevant service usage or support appropriate upsell and cross-sell activity
• Working closely with Sales, Customer Experience, Credit, Operations and other internal teams to resolve customer issues
• Keeping accurate customer records and managing a high volume of activity while maintaining quality and compliance standards
• Contributing ideas to improve customer processes, communications and overall experience

Qualifications & Skills

You’ll be customer-focused, commercially aware and comfortable working at pace. We’re particularly interested in people with strong potential and experience in customer-facing, retention or commercially focused support roles. You may come from customer success, retention, customer care, sales support, account support, contact centre or portfolio-based customer management.

Ideally, You’ll Bring

• Experience managing customer conversations in a service, retention, support or sales environment
• The ability to build rapport quickly and communicate clearly across phone, email and digital channels
• A genuine interest in understanding customer needs and helping them achieve value
• Confidence handling concerns, resolving issues and knowing when to escalation
• Commercial awareness and comfort discussing pricing, value, service options or retention solutions within clear guidelines
• Strong organisation skills, attention to detail and the ability to manage competing priorities
• Experience using CRM or customer management systems; Salesforce experience would be an advantage
• Resilience, sound judgement and a collaborative approach

Experience in fleet, payments, financial services, credit or another related industry would be helpful, but isn’t essential.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.