Customer Success Advocate

Cardlink Systems LTD; Auckland; Hybrid; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Assigned workspace in Ellerslie office

Company‑issued equipment

Formal hands‑on training

Job summary

Corpay in New Zealand is seeking a Customer Success Advocate to join the Growth/SMB team. You will help customers get real value from our payments and fleet solutions, balancing service, retention and commercial conversations while building trust across a portfolio of accounts.

After three months of training, you will work in a hybrid schedule (3 days in office/2 days from home) and be supported by a dedicated onboarding program, with a focus on proactive engagement, issue resolution and ongoing

Qualifications

• Experience in customer-facing, retention or commercially focused roles.
• Ability to communicate clearly across phone, email and digital channels.
• Comfort discussing pricing, value and retention options within guidelines.

Responsibilities

• Support customers across their lifecycle from onboarding to retention.
• Engage with customers via welcome calls, health checks and account reviews.
• Explain product features, billing and self-service tools.
• Identify churn risk and own next steps to resolve issues.
• Handle inquiries and escalate when needed, maintaining high-quality records.
• Collaborate with Sales, Customer Experience, Credit and Operations.
• Suggest ideas to improve adoption and service usage.

Skills

Customer conversations

Communication

Commercial awareness

Retention

Problem solving

CRM systems

Salesforce

Tools

Salesforce

Job description

Your role

At Corpay, we help businesses manage their fleet, payment and related business needs with practical solutions and great customer support. We’re looking for a Customer Success Advocate to join our Growth/SMB team and help customers get real value from our products and services. This is a fast‑paced, portfolio‑based role for someone who enjoys talking to customers, solving problems, building trust and spotting ways to improve their experience. You’ll balance service, retention and commercially aware conversations, helping customers stay engaged, use our products well and access relevant services when they need them. You’ll join a supportive team where customer outcomes and commercial thinking go hand in hand. This is a great opportunity to build a career in customer success, retention and growth while working with a broad range of customers and internal teams across the business.

We offer a highly competitive salary, plus a monthly performance incentive. Working hours are Monday to Friday, 11:30am – 7:30pm.

How We Work

Following three months of training as a Customer Success Advocate, you will be expected to work in a hybrid (3 days in office/2 days from home) environment.

Corpay will set you up for success by providing:

• Assigned workspace in Ellerslie office
• Company‑issued equipment
• Formal, hands‑on training

Role Responsibilities

You’ll support customers across their lifecycle, from welcome and onboarding conversations through to ongoing engagement, issue resolution and retention activity.

Your day‑to‑day work will include:

• Proactively engaging with customers through welcome calls, health checks and account reviews
• Helping customers understand product features, billing, charges, self‑service tools and available services
• Identifying early signs of dissatisfaction, reduced usage or churn risk, and taking ownership of the next steps
• Managing customer enquiries, concerns, incidents and complaints through to resolution
• Having confident conversations around product value, usage, retention, pricing and commercial terms within agreed guidelines
• Identifying opportunities to improve product adoption, increase relevant service usage or support appropriate upsell and cross‑sell activity
• Working closely with Sales, Customer Experience, Credit, Operations and other internal teams to resolve customer issues
• Keeping accurate customer records and managing a high volume of activity while maintaining quality and compliance standards
• Contributing ideas to improve customer processes, communications and overall experience

Qualifications & Skills

You’ll be customer‑focused, commercially aware and comfortable working at pace. We’re particularly interested in people with strong potential and experience in customer‑facing, retention or commercially focused support roles. You may come from customer success, retention, customer care, sales support, account support, contact centre or portfolio‑based customer management.

Ideally, you’ll bring:

• Experience managing customer conversations in a service, retention, support or sales environment
• The ability to build rapport quickly and communicate clearly across phone, email and digital channels
• A genuine interest in understanding customer needs and helping them achieve value
• Confidence handling concerns, resolving issues and knowing when to escalat
• Commercial awareness and comfort discussing pricing, value, service options or retention solutions within clear guidelines
• Strong organisation skills, attention to detail and the ability to manage competing priorities
• Experience using CRM or customer management systems; Salesforce experience would be an advantage
• Resilience, sound judgement and a collaborative approach
• Experience in fleet, payments, financial services, credit or another related industry would be helpful, but isn’t essential

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre‑employment screening conducted by an authorized third‑party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Notice to Recruitment Agencies and Search Firms

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology‑enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job‑related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

Fast‑growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self‑motivated professional who can perform at a high level, you will be rewarded.

If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.