Customer Services Representative

Rhenus Logistics; New Zealand; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Career development opportunities

Stable, full-time role

Job summary

Rhenus Logistics – Botany Downs, North Island invites applications for a Customer Service Representative to join our team. You’ll be the key liaison between customers, warehouse operations, transport providers and internal freight teams to ensure accurate communication and timely processing.

This is a Monday to Friday role with occasional after-hours support. You’ll manage a growing portfolio of customers and support from quotation through final mile delivery, building strong relationships and

Qualifications

• 2+ years’ experience customer service experience in freight forwarding essential.
• Confident dealing with customers directly.
• Able to work autonomously and as part of a team.

Responsibilities

• Manage a growing portfolio of both existing and new customers.
• Support customers from initial quotation, order placement right through to final mile delivery and all reporting and system requirements.
• Build strong relationships with our customers.
• Liaise well with all internal & external stakeholders to achieve our common goals.

Skills

Customer service

Freight forwarding

People skills

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Rhenus Logistics – Botany Downs, North Island

Have you worked out the logistics of your career yet? You will at Rhenus!

The Rhenus Group is a leading logistics service provider with global operations and an annual turnover ofEUR 8.6 billion. Rhenus has39,000 employees across 1,120 sites.The Rhenus Group provides supply chain solutions for a wide variety of different sectors including; multimodal transport operations, warehousing, customs clearance as well as innovative value-added services.

Join our team and thrive in a dynamic company culture rooted in the values of Entrepreneurship, where innovative thinking is celebrated, Integrity, where honesty and transparency drive our actions, Empowerment, where each team member is encouraged to take ownership and initiative, and Leadership, where we cultivate a collaborative environment that inspires growth and excellence. At our company, these core values aren't just words on paper – they guide our everyday decisions, foster a supportive community, and drive both individual and collective success.

The Role

Are you highly organised, good with people, and looking to progress your career in transport and logistics?

We’re looking for a motivated Customer Service Representative to join our team. In this role you’ll be the key liaison between customers, warehouse operations, transport providers, and internal freight teams to ensure accurate communication, timely processing, and high service standards. This is a Monday to Friday role, with occasional after-hours support as needed.

What You’ll Be Doing

• Manage a growing portfolio of both existing and new customers.
• Support customers from initial quotation, order placement right through to final mile delivery and all reporting and system requirements.
• Build strong relationships with our customers.
• Liaise well with all internal & external stakeholders to achieve our common goals.

What We’re Looking For

You might be a great fit if you:

• 2+ years’ experience customer service experience in freight forwarding essential
• Confident dealing with customers directly
• Able to work autonomously and as part of a team
• Comfortable visiting customers when required
• Likes a supportive team environment
• Exposure to a small 3PL operation handling specialised customer products
• High attention to detail

Why Join Us?

• Career development opportunities within freight forwarding
• Supportive and experienced team environment
• Stable, full-time role in a growing industry

To be considered, candidates must have the right to work and live in New Zealand.