Customer Services Representative

Rhenus SE & Co. KG; Auckland; On-site; NZD 48,000 - 64,000; Full time

Job summary

Rhenus Logistics Air & Ocean New Zealand Limited in Auckland is seeking a proactive customer service professional to manage a growing portfolio of clients within our freight forwarding division.

You will support customers from initial quotation and order placement through to final mile delivery, providing clear communication and timely reporting. This role suits someone who enjoys teamwork, visits customers when required, and pays meticulous attention to detail.

Qualifications

• 2+ years’ experience in customer service in freight forwarding.
• Able to work autonomously and as part of a team.
• Comfortable visiting customers when required.

Responsibilities

• Manage a growing portfolio of both existing and new customers.
• Support customers from initial quotation, order placement right through to final mile delivery and all reporting and system requirements.
• Build strong relationships with our customers.
• Liaise well with all internal & external stakeholders to achieve our common goals.

Skills

Customer service

Freight forwarding knowledge

Job description

Rhenus Logistics Air & Ocean New Zealand Limited

Chapel Road 588

Auckland

Rhenus Logistics Air & Ocean New Zealand Limited

Chapel Road 588

Auckland 2013

New Zealand

Rhenus Logistics Air & Ocean New Zealand Limited

49 Curries Road, Hillsborough

Christchurch

Rhenus Logistics Air & Ocean New Zealand Limited

49 Curries Road, Hillsborough

Christchurch 8022

New Zealand

Company NameRhenus Logistics Air & Ocean New Zealand Limited

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Reference IDJR124757

Company NameRhenus Logistics Air & Ocean New Zealand Limited

• Manage a growing portfolio of both existing and new customers.
• Support customers from initial quotation, order placement right through to final mile delivery and all reporting and system requirements.
• Build strong relationships with our customers.
• Liaise well with all internal & external stakeholders to achieve our common goals.

What you bring

• 2+ years’ experience customer service experience in freight forwarding essential
• Confident dealing with customers directly
• Able to work autonomously and as part of a team
• Comfortable visiting customers when required
• Likes a supportive team environment
• Exposure to a small 3PL operation handling specialised customer products
• High attention to detail

Business Unit

Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.