Capable Nz Recruitment Lead

Otago Polytechnic; Dunedin; On-site; NZD 90,000 - 120,000; Full time

Job summary

Otago Polytechnic's CapableNZ is seeking a highly motivated Recruitment Lead to drive sustainable growth through exceptional learner engagement and recruitment practices.

This role focuses on building trusted relationships with prospective learners from first enquiry through enrolment, providing personalised guidance and support along their journey. You’ll manage learner pipelines, CRM activity and work collaboratively with CapableNZ teams to ensure an outstanding learner experience.

Qualifications

• Experience in learner recruitment or similar client-facing roles.
• Excellent communication and interpersonal skills.
• Strong organisational ability to manage multiple priorities.
• Experience using CRM systems or customer management platforms.
• Collaborative approach and commitment to continuous improvement.
• Understanding of Te Tiriti o Waitangi and culturally responsive practice.
• Experience in tertiary education, workforce development, or learner recruitment is advantageous.

Responsibilities

• Build strong relationships with prospective learners and guide them through their educational journey.
• Manage enquiries, applications and onboarding activities.
• Maintain CRM records and monitor recruitment pipelines.
• Support learner readiness and profiling activities.
• Collaborate with CapableNZ facilitators, marketing and operations teams.
• Contribute to business development, employer engagement, and workforce development initiatives.

Skills

Relationship building

Customer engagement

CRM usage

Communication

Tools

CRM software

Microsoft Office

Job description

Ko wai mātou | About us as an organisation

At Te Kura Matatini ki Otago/Otago Polytechnic, we are committed to attracting, developing and retaining kaimahi (staff) who are passionate, creative, future-focused and dedicated to help set the direction for quality vocational and applied learning to meet tomorrow’s needs.

We are guided by our values and we are proud to be Rainbow Tick certified. We aspire to create a working environment that is inclusive and meets the aspirations of mana whenua ensuring equity for Māori and increasing access for all.

Mō te tūraka mahi | About the role

CapableNZ is Otago Polytechnic's internationally recognised school of professional practice and work-based learning. We empower adult learners to gain qualifications by recognising and building on the skills, knowledge and experience they have gained throughout their careers and lives.

We're looking for a highly motivated Recruitment Lead to help drive the sustainable growth of CapableNZ through exceptional learner engagement and recruitment practices.

This is a relationship-focused role where you'll work alongside prospective learners from their first enquiry through to enrolment, providing personalised guidance and support throughout their journey. You'll build trusted relationships, manage learner pipelines, maintain CRM activity, and work collaboratively with colleagues to ensure an outstanding learner experience.

Key responsibilities include:

• Building strong relationships with prospective learners and guiding them through their educational journey.
• Managing enquiries, applications, and onboarding activities.
• Maintaining accurate CRM records and monitoring recruitment pipelines.
• Supporting learner readiness and profiling activities.
• Working collaboratively with CapableNZ facilitators, marketing, and operational teams.
• Contributing to business development, employer engagement, and workforce development initiatives.

This is an exciting opportunity for someone who enjoys connecting with people, providing exceptional service, and contributing to meaningful educational outcomes.

Ko wai koe | About you

You are a confident relationship builder who thrives on helping people achieve their goals. You bring a customer-focused approach, excellent communication skills, and a passion for supporting adult learners.

Ideally, you'll have:

• Experience in learner recruitment, customer engagement, business development, learner support, relationship management, or a similar client-facing role.
• Exceptional communication and interpersonal skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Experience using CRM systems or customer management platforms.
• A collaborative approach and commitment to continuous improvement.
• An understanding of, or commitment to, Te Tiriti o Waitangi and culturally responsive practice.

Experience within tertiary education, workforce development, adult learning, or learner recruitment would be advantageous.

The successful applicant will uphold our organisation’s commitment to Te Tiriti o Waitangi by continuously developing and upholding your understanding of our obligations and connection with Te Tiriti as an individual and as an organisation

Through recognition, empowerment and inclusion, you will give greater acknowledgement to the unmet needs of Māori, Pasifika and disabled people and their whanau.

You will have demonstrable health and safety best practices and enjoy being part of a team who support each other. You will easily be able to build and maintain relationships and communicate well via email, phone and face-to-face.