Customer Services Representative

LiveHire Limited; Christchurch; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Life Insurance

Total Permanent Disability Insurance

Health Insurance

DuluxGroup product discounts

KiwiSaver matching 4%

20 weeks parental leave

Career development opportunities

Wellbeing Hub & EAP

Recognition programs

Job summary

B&D Group in Christchurch seeks a customer-focused professional to join the sales support team. You will act as the link between dealers, customers, sales, operations and manufacturing, handling enquiries, orders, claims and issue resolution in a fast-paced environment.

You will provide excellent service, process orders accurately and collaborate with internal teams to achieve optimal customer outcomes.

Qualifications

• Experience in customer service or sales support is preferred.
• Strong communication skills and stakeholder management are essential.

Responsibilities

• Manage dealer and customer enquiries across multiple channels
• Process orders, pricing requests and customer information accurately
• Coordinate product, shipment and quality claim resolution
• Liaise with internal stakeholders to deliver customer outcomes
• Maintain accurate records and minimise administration errors
• Proactively communicate with customers and dealers to build strong relationships
• Follow customer queries through to resolution and escalated issues when required

Job description

About Us

Proudly part of the DuluxGroup, B&D Group are the market leader in garage door solutions and technology. Since 1956, B&D has been keeping homes and families safe while manufacturing over 5 million garage doors worldwide.

The company thrives on teamwork, innovation, and employee well-being, believing that success comes from a united team. It champions continuous improvement and bold thinking, encouraging all team members to challenge norms, make a difference and never stop learning. Above all, B&D fosters a people-first culture, offering support, flexibility, and growth opportunities, with work-life balance deeply embedded in its operations.

What you'll be doing

A pivotal support role within a close-knit Christchurch customer service team, acting as the key link between dealers, customers, sales, operations and manufacturing. The role is responsible for managing enquiries, orders, claims and issue resolution while delivering an exceptional customer experience in a fast-paced environment. The primary purpose is to provide excellent customer service and process orders, claims and enquiries accurately and professionally.

Responsibilities

• Manage dealer and customer enquiries across multiple channels
• Process orders, pricing requests and customer information accurately
• Coordinate product, shipment and quality claim resolution
• Liaise with internal stakeholders to deliver customer outcomes
• Maintain accurate records and minimise administration errors
• Proactively communicate with customers and dealers to build strong relationships
• Follow customer queries through to resolution and escalated issues when required

Our Benefits

• Let us support you with Life, total permanent disability and Health Insurance
• Exclusive discountson DuluxGroup products and partner offers
• We will match up to 4%of your salary to Kiwisaver
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave
• Market leading learning, development and careerpathways
• Access to our Wellbeing Huband full EAP support
• Recognition programsthat celebrate your impact

What we're looking for

We're looking for a resilient, adaptable and customer-focused professional who enjoys building relationships and delivering outcomes in a busy environment. You'll be highly organised, detail-oriented and comfortable managing multiple priorities while maintaining high levels of accuracy. Strong communication skills are essential, as you'll work closely with customers, dealers and internal stakeholders across the business.

Experience in customer service, sales support or administration will set you up for success, along with strong stakeholder management skills and the ability to work both independently and collaboratively. Experience with Salesforce or other CRM systems, strong Excel capability, knowledge of New Zealand geography and an interest in AI tools or emerging technology would be advantageous.

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.