Customer Service & Sales Support

RLB Packaging; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

RLB Packaging, a New Zealand family‑owned business, is seeking an experienced Customer Service or Sales Support professional for a six‑month fixed‑term role in Auckland. You will take ownership of customer queries, process orders, quote customers, and support the Sales team through ERP system implementation.

The role requires at least two years in a related field, strong communication, and the ability to manage multiple priorities while maintaining accuracy.

Qualifications

• At least two years’ experience in Customer Service, Sales Support, Internal Sales or a similar commercial role.
• Demonstrated ability to communicate with customers by phone and email.
• Able to manage a busy workload while keeping order entry and admin accurate.

Responsibilities

• Respond to customer enquiries by phone and email.
• Enter and process sales orders accurately.
• Prepare quotes with pricing, stock and delivery information.
• Support the Sales team with customer follow‑up and proposals.
• Follow up backorders, deliveries, and supplier information.
• Resolve customer issues and keep stakeholders informed.
• Maintain accurate customer and order data in systems.
• Assist the team during ERP system implementation.

Skills

Customer service

Sales support

Customer communication

Problem solving

Teamwork

Tools

ERP

CRM

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

If you are an experienced Customer Service or Sales Support professional who enjoys taking ownership, solving problems and keeping customers informed, this could be a great six-month role for you.

RLB Packaging is a New Zealand family‑owned business that has been operating for over 105 years. We are adding an experienced person to our Auckland Customer Service team for six months to provide additional capacity through a period of increased workload, team training and the implementation of our new ERP system.

This is a genuine six-month fixed-term position, expected to start in September or October 2026.

If you are an experienced Customer Service or Sales Support professional who enjoys taking ownership, solving problems and keeping customers informed, this could be a great six-month role for you.

RLB Packaging is a New Zealand family‑owned business that has been operating for over 105 years. We are adding an experienced person to our Auckland Customer Service team for six months to provide additional capacity through a period of increased workload, team training and the implementation of our new ERP system.

This is a genuine six-month fixed-term position, expected to start in September or October 2026.

What you’ll be doing

You will be part of the team that keeps our customers, sales representatives and wider operation moving.

• Responding to customer enquiries by phone and email
• Entering and processing sales orders accurately
• Preparing quotes and providing pricing, stock and delivery information
• Supporting our Sales team with customer follow‑up and proposal documents
• Following up backorders, deliveries and supplier information
• Resolving customer issues and keeping people informed
• Maintaining accurate customer and order information in our systems
• Supporting the wider team as we undertake training and prepare for our move to a new ERP system

This is not simply an administration role. You'll need to understand what the customer is trying to achieve, work through issues and take responsibility for getting things resolved.

What we’re looking for

You will ideally have at least two years’ experience in Customer Service, Sales Support, Internal Sales or a similar commercial role.

More importantly, you will be someone who:

• Is confident communicating with customers by phone and email
• Can manage a busy workload while keeping order entry and administration accurate
• Follows things through rather than waiting to be reminded
• Is comfortable chasing information from customers, suppliers and colleagues when needed
• Learns systems quickly and is confident working with ERP, CRM and Microsoft Office applications
• Stays composed when several customers or priorities need attention at once
• Works well as part of a close team and is happy to help where needed

Experience in distribution, wholesale, manufacturing, freight, logistics, industrial supply or another B2B product environment would be useful, but it is not essential.

Why RLB?

RLB has been part of New Zealand business for more than 100 years, but we continue to invest in how we operate.

Our move to a new ERP system is part of a broader program to improve our systems and processes and this role will give you exposure to the business during an important period of operational change.

You’ll be joining an established Customer Service team in a stable New Zealand‑owned company where people are trusted to take responsibility, work collaboratively and look after customers well.

You’ll join a great team and a genuinely supportive culture, with onsite parking, an onsite gym, your birthday off, plus coffee and breakfast supplies at the office.