Customer Services Lead — Checkout & Online Ops

Pak N Save; Porirua; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with KPI bonuses

Foodies courses and growth

Disount cards for staff

Job summary

PAK'nSAVE Kapiti is seeking a Customer Services Manager to lead our Checkouts and Online (Click and Collect) departments. You will oversee a large team, ensuring outstanding customer service and strong collaboration across the store.

You will balance budgets, rostering, and KPI-driven bonuses, while upholding safety, training, and community engagement. This is a hands-on leadership role requiring energy, adaptability, and exceptional people skills.

Qualifications

• Experience leading large teams in a retail environment.
• Strong financial, operational and people management skills.
• Proven ability to coach and develop teams for performance and culture.

Responsibilities

• Provide leadership of Checkouts and Online departments, ensuring high service levels.
• Drive profitability and cost control while maintaining safety and culture.
• Coach and develop team members, manage rosters and day-to-day operations.

Skills

Leadership

Customer service

Coaching

Financial acumen

SAP

Spreadsheets

Team management

Regulatory compliance

Tools

SAP

Spreadsheets

Job description

PAK'nSAVE Kapiti is seeking a Customer Services Manager to lead our Checkouts and Online (Click and Collect) departments. You will oversee a large team, ensuring outstanding customer service and strong collaboration across the store.

You will balance budgets, rostering, and KPI-driven bonuses, while upholding safety, training, and community engagement. This is a hands-on leadership role requiring energy, adaptability, and exceptional people skills.