Customer Services Consultant

avisbudget; Christchurch; On-site; NZD 33,000 - 37,000; Part time

Benefits offered by this job

Uniform provided

Parking provided

Full training provided

Wellbeing programme

Employee discounts

Job summary

Avis Budget Group is seeking a Vehicle Return Agent at Christchurch Airport for a part-time, permanent 20-hour-per-week role. You greet customers, check-in returned vehicles, and assist with inspections in a fast-paced environment.

Role includes handling vehicle checks, inputting rental details, and providing directions as needed. Training is provided, with uniform and parking included and employee discounts available.

Qualifications

• Full, clean, valid Class 1 driver’s licence is essential.
• Ability to work in a fast-paced environment and deliver exceptional customer service.
• Ability to follow procedures and adhere to company guidelines and standards.
• Comfortable learning and using various computer systems to input rental information.

Responsibilities

• Expedite the rental car return process with exceptional customer service.
• Assess vehicles for potential new damages and report per procedures.
• Record fuel levels and kilometres using handheld devices when needed.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Tools

Handheld devices

Computer systems

Rental management system

Job description

Our busy Christchurch Airport location is looking for assistance with our operations. We are looking for what we call a Vehicle Return Agent to be our first point of contact to our customers!

Permanent, Part-Time position available - working 20 hours per week

Christchurch Airport based

Large international company with opportunity to move internally

Entry level position with training provided

Supportive, friendly and caring culture

About the Role

You, as our Vehicle Return Agent will be responsible for ensuring that rental vehicles are returned in a timely and orderly manner, greeting our customers upon their arrival at our rental location and assisting with the check-in of the renter's vehicle.

You will also conduct vehicle inspections and prepare the vehicle for the next rental. From time to time, you may also be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues.

Key responsibilities

• Help expedite the rental car return process with exceptional customer services to get customers on their way as quickly as possible.
• Assess vehicle for any potential new damages and report it as per our vehicle damage procedure.
• Review returned vehicle gas levels and car kilometers while accurately inputting them into our hand-held devices when needed.

What we are looking for :

• Full , clean, valid class 1 driver's licence is essential for this role
• Ability to work in a fast-paced environment and deliver exceptional customer service.
• Ability to follow procedures and adhere to company guidelines and standards.
• Comfortable learning and using various computer systems to accurately input rental information.

We work 7-days a week, Monday to Sunday from 06.00 to 22.00 in this position we would look for you to work your 20-hours shift during our operating hours which could include early mornings, evenings, weekends and public holidays as required.

What's on offer:

• $24.89 per hour
• Uniform and parking provided.
• Full training provided to help you achieve your goals and reach your potential.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners
• Access to discounts and offers from retailers and big brands

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Christchurch

Canterbury

New Zealand