Customer Services Consultant

Avis Budget Group; Christchurch; On-site; NZD 28,000 - 40,000; Part time

Benefits offered by this job

Uniform provided

Parking provided

Full training

Wellbeing programme incl. life保险

Employee discounts on car rental

Job summary

Avis Budget Group operates at Christchurch Airport and is seeking a Vehicle Return Agent for a permanent, part-time 20-hour week role. You will greet customers, check in returned vehicles, inspect for damages, and prepare cars for the next rental.

Training is provided, with uniform and parking included, and a strong focus on customer service. This entry-level position offers a supportive culture with wellbeing benefits, employee discounts, and the opportunity to grow within a large international

Qualifications

• Full, clean, valid class 1 driver’s licence is essential.
• Ability to work in a fast-paced environment and deliver exceptional customer service.
• Ability to follow procedures and adhere to company guidelines and standards.
• Comfortable learning and using various computer systems to accurately input rental information.

Responsibilities

• Help expedite the rental car return process with exceptional customer service to get customers on their way as quickly as possible.
• Assess vehicle for any potential new damages and report it as per our vehicle damage procedure.
• Review returned vehicle gas levels and car kilometres while inputting them into our devices.

Skills

Customer service

Fast-paced work

Communication

Computer systems input

Tools

Computer systems

Job description

Our busy Christchurch Airport location is looking for assistance with our operations. We are looking for what we call a Vehicle Return Agent to be our first point of contact to our customers! Permanent, Part-Time position available - working 20 hours per week Christchurch Airport based Large international company with opportunity to move internally Entry level position with training provided Supportive, friendly and caring culture

About the Role

You, as our Vehicle Return Agent will be responsible for ensuring that rental vehicles are returned in a timely and orderly manner, greeting our customers upon their arrival at our rental location and assisting with the check-in of the renter’s vehicle. You will also conduct vehicle inspections and prepare the vehicle for the next rental. From time to time, you may also be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues.

Key responsibilities will include:

• Help expedite the rental car return process with exceptional customer services to get customers on their way as quickly as possible.
• Assess vehicle for any potential new damages and report it as per our vehicle damage procedure.
• Review returned vehicle gas levels and car kilometers while accurately inputting them into our hand-held devices when needed.

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role
• Ability to work in a fast-paced environment and deliver exceptional customer service.
• Ability to follow procedures and adhere to company guidelines and standards.
• Comfortable learning and using various computer systems to accurately input rental information.

We work 7-days a week, Monday to Sunday from 06.00 to 22.00 in this position we would look for you to work your 20-hours shift during our operating hours which could include early mornings, evenings, weekends and public holidays as required.

What’s on offer:

• $24.89 per hour
• Uniform and parking provided.
• Full training provided to help you achieve your goals and reach your potential.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners
• Access to discounts and offers from retailers and big brands

If you would like the opportunity to be on the front line for Avis Budget Group, then we want to hear from you!

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Christchurch Canterbury New Zealand A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.