Customer Service Representative - BNT Lower Hutt

SmartRecruiters, Inc.; Lower Hutt; On-site; NZD 48,000 - 58,000; Full time

Benefits offered by this job

Birthday off

Volunteer day

Breakfast provided

Competitive salary

Product discounts

Flat structure

Career growth

Job summary

Bapcor New Zealand is hiring a Customer Service Representative for the BNT Lower Hutt store. The role is full-time, based in Lower Hutt, and involves serving trade customers at the counter and over the phone, helping customers find the right parts, and processing orders accurately.

The successful candidate will bring customer service experience (automotive/trade a plus), basic Excel skills, and strong communication in a fast-paced environment.

Qualifications

• Customer service experience (automotive or trade industry experience is a big plus).
• Computer skills are a must (basic Excel skills are advantageous).
• A genuine interest in cars, or parts.
• Strong communication skills and a positive, can‑do attitude.
• Ability to work in a fast‑paced environment and keep things accurate.
• A team‑first approach – everyone pitches in here!

Responsibilities

• Serving trade customers at the counter and over the phone.
• Helping customers find the right vehicle parts and solutions.
• Picking, packing, and processing customer orders accurately.
• Spotting opportunities to upsell or recommend related products.
• Building strong relationships with our loyal customer base.

Skills

Customer service

Communication skills

Team player

Excel (basic)

Automotive interest

Tools

Excel

Job description

Customer Service Representative - BNT Lower Hutt

• Full-time

Bapcor New Zealand is part of the wider Bapcor Group, a leading Asia Pacific provider of automotive aftermarket parts, equipment, services, and solutions. In New Zealand, we operate a nationwide network of trusted brands including BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand, and JAS, delivering one of the most comprehensive automotive parts ranges in the market.

We are more than an automotive business — we are a purpose-led organisation driven by our people and the role we play in supporting our customers and communities. A key part of this is our focus on knowing what our customers need before they do and being there for what matters most. Our New Zealand team is integral to the success of the wider Bapcor Group, contributing to both local excellence and regional strategy.

When you join Bapcor New Zealand, you become part of a supportive, high-performing business that spans more than 1,000 locations and employs over 5,000 team members across Australia, New Zealand, and Thailand. We are deeply committed to creating a safe, inclusive environment where our people can thrive and do their best work.

Values

• Doing the right thing
• Being in it together
• Giving a damn
• Getting it done

If you’ve got great customer service skills, a full NZ license and a passion for car parts, we’ve got the job for you!

We’re on the lookout for a customer service superstar to join our team – someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done. This is a full-time role, Monday to Friday (8 am – 5 pm) with alternate Saturday mornings.

What the role involves

• Serving trade customers at the counter and over the phone
• Helping customers find the right vehicle parts and solutions
• Picking, packing, and processing customer orders accurately
• Spotting opportunities to upsell or recommend related products
• Building strong relationships with our loyal customer base

What you’ll bring

• Customer service experience (automotive or trade industry experience is a big plus)
• Computer skills are a must (basic excel skills are advantageous)
• A genuine interest in cars, or parts
• Strong communication skills and a positive, can‑do attitude
• Ability to work in a fast‑paced environment and keep things accurate
• A team‑first approach – everyone pitches in here!

Why join BNT?

• Your birthday off every year
• A paid volunteer day annually
• Free breakfast every morning
• Competitive salary + incentives for results
• Exceptional discounts on our products
• A flat structure where you’ll work alongside senior leaders
• Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [e-mail]