Customer Experience Representative

TribeRecruit New Zealand; Auckland; Hybrid; NZD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangement

Training and development

Supportive team environment

Auckland CBD location

Job summary

TribeRecruit New Zealand in Auckland CBD is seeking a customer service professional to support financial services clients with account, portal, balance and withdrawal-related enquiries. You’ll handle inbound phone calls initially and expand to email support, building product knowledge and contributing to a collaborative customer experience team focused on quality service.

Working hours are 8:30am–5:00pm, Monday to Friday (40 hours/week) with hybrid work after sign-off: three days in the office

Qualifications

• Strong customer service, contact centre or administration experience.
• Confidence communicating with customers over the phone and by email.
• A positive, enthusiastic approach with strong interpersonal skills.
• Good attention to detail and the ability to follow processes accurately.
• Financial services or KiwiSaver experience is advantageous, but not essential.

Responsibilities

• Support customers with account, portal, balance and withdrawal-related enquiries.
• Handle inbound phone calls initially, before expanding into email support.
• Work across a variety of customer queries while building product knowledge.
• Be part of a collaborative customer experience team focused on quality service.

Skills

Phone communication

Email communication

Interpersonal skills

Attention to detail

Customer service experience

Job description

• Join a well-established New Zealand financial services organisation in Auckland CBD
• Support customers with account, portal, balance and withdrawal-related enquiries
• Handle inbound phone calls initially, before expanding into email support
• Work across a variety of customer queries while building your product knowledge
• Be part of a collaborative customer experience team focused on quality service

About the Opportunity

• Join a well-established New Zealand financial services organisation in Auckland CBD
• Support customers with account, portal, balance and withdrawal-related enquiries
• Handle inbound phone calls initially, before expanding into email support
• Work across a variety of customer queries while building your product knowledge
• Be part of a collaborative customer experience team focused on quality service

What You’ll Bring

• Strong customer service, contact centre or administration experience
• Confidence communicating with customers over the phone and by email
• A positive, enthusiastic approach with strong interpersonal skills
• Good attention to detail and the ability to follow processes accurately
• Financial services or KiwiSaver experience is advantageous, but not essential

What’s on Offer

• Auckland CBD location, conveniently based near Britomart
• Monday to Friday, 8:30am–5:00pm, 40 hours per week
• Hybrid working once signed off: 3 days in the office and 2 from home
• Opportunity to build experience within the financial services and investment sector
• Supportive team environment with training and development as you learn the role