Service Experience Host - Wellington CBD

Compass Group New Zealand; Wellington; Hybrid; NZD 40,000 - 44,000; Full time

Benefits offered by this job

Health & Safety

Discounts

Site Benefits

Training & Development

Career Path

Rewards & Recognition

On-site Parking

Job summary

Compass Group New Zealand invites an experienced Service Experience Host to deliver five-star reception and guest experiences in a premium Wellington CBD corporate environment. You will coordinate meetings, events, catering, and workplace services with a proactive mindset.

Ideal candidates bring 3–5 years in hospitality or reception, excellent communication, and strong organizational skills in a fast-paced team setting. This is a permanent full-time role with varied benefits and career growth.

Qualifications

• Minimum 3–5 years of customer service or hospitality experience.
• Proficient in Microsoft Office and booking systems.
• Warm, professional communicator with strong interpersonal skills.
• Highly organized with attention to detail and multitasking.
• Ability to work in a dynamic, team-oriented environment.

Responsibilities

• Deliver a five-star reception and guest experience for clients, visitors, and stakeholders.
• Coordinate meeting rooms, events, guest arrivals, hospitality services, and workplace requests.
• Provide proactive support for catering, meeting room setups, and basic IT assistance.
• Build strong relationships with clients, colleagues, contractors, and service providers.
• Manage administrative tasks, booking systems, and ensure facilities and presentation standards.

Skills

Customer service

Hospitality

Guest services

Excellent communication

Microsoft Office

Tools

Booking systems

Outlook

Microsoft Office

Job description

Service Experience Host - Wellington CBD

Be the face of exceptional service. Create memorable experiences. Join a premium corporate hospitality environment.

• Premium corporate workplace – represent a leading professional environment where service excellence matters.
• Permanent full-time opportunity – enjoy job security with 40 guaranteed hours per week.
• Competitive pay and career growth – earn $29.00 - $32 per hour while developing your career in workplace hospitality.

As a Service Experience Host, you will be responsible for delivering exceptional guest, client, and workplace experiences within a premium corporate environment in Wellington CBD. Acting as the first point of contact, you'll provide five-star service, support meetings and events, coordinate hospitality requirements, and ensure every interaction leaves a positive and lasting impression.

• Deliver a five-star reception and guest experience, warmly welcoming and assisting clients, visitors, and stakeholders.
• Coordinate meeting rooms, events, guest arrivals, hospitality services, and workplace requests.
• Provide proactive support for catering, meeting room setups, basic IT assistance, and event preparation.
• Build strong relationships with clients, colleagues, contractors, and service providers to ensure seamless service delivery.
• Manage administrative tasks, maintain booking systems, and ensure facilities and presentation standards are consistently upheld.
• Proven customer service, hospitality, reception, or guest services experience in a professional environment for at least 3-5 years.
• Confident using Microsoft Office, Outlook, booking systems, and workplace technology.
• A warm, professional, and engaging communicator with exceptional interpersonal skills.
• Highly organised with strong attention to detail and the ability to multitask effectively.
• A proactive team player who takes ownership, demonstrates initiative, and thrives in a dynamic environment.
• Comprehensive Training & Development: Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
• Formal Career Paths: We offer formal career paths to help you achieve your professional goals.
• Rewards & Recognition: Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
• Health & Safety Focus: A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.
• Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
• Site-Specific Benefits: Depending on the site, tailored perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools are available.

Please visit our Benefits page for a comprehensive list of our benefits.

• We areNew Zealand's leadingand largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates,Medirest, ESSand Rapportmanage these industry sectors.
• We specialise inturning ordinary acts of service into extraordinary experientialmomentsfor our clients. With innovative and talented teams across New Zealand, we transform experiences from beingGOOD to GREAT.
• Our people areawesome,they breathe life into our brands and makegreat thingshappen!
• Our strength comes from the combination of the things we have in common- our shared values, vision, and purpose and to make our commitment unique for you -RESPECT, GROWTH, and TEAMWORKare the founding pillars of these commitments.
• We arecommitted to reflecting the diversityof our customers, suppliers, and colleagues. We also prioritisesustainabilityin everything we do, ensuring an inclusive andequitableenvironment for all.

Successful candidates will be able to pass pre-employment checks satisfactorily.

Creating meaningful and lasting connections with every experience.

Expertise Front Office and Guest Services, Hospitality & Tourism